JESSICA HUDDLESTON
Nottingham,Long Eaton
Summary
Highly skilled professional with extensive experience in customer service, inventory management, and automotive parts knowledge. Demonstrates exceptional communication, organisational skills, and logical thinking. Proficient in Microsoft Office Suite and Excel, with a strong background in banking knowledge and supply chain understanding. Adept at process improvement, strategic planning, and technical documentation interpretation. Known for reliability, punctuality, and the ability to work under pressure while maintaining attention to detail. Committed to continuous learning and professional development with a proven track record of efficient stock control and order processing.
Talented parts advisor with extensive experience representing prestige dealerships. Built positive customer, staff and supplier relations to maintain excellent parts and accessory service. Negotiated strategically to acquire goods within target costs, maximising department profits.
Overview
6
6
years of professional experience
Work history
Service and Parts - Aftersales advisor
Marshalls Omoda & Jaecoo
Nottingham
06.2025 - 11.2025
- Achieved high level of product knowledge through continual learning and training.
- Researched online catalogues for rare part requests from customers.
- Enhanced customer satisfaction with prompt and accurate service.
- Handled customer complaints professionally, resulting in resolved issues.
- Coordinated with technicians to provide necessary vehicle components on time.
- Communicated effectively with customers to understand their needs better.
- I was controlling the workshop and the technicians as workshop controller to make sure everything flowed smoothly.
- I controlled all of Aftersales on my own, I knew everything that was coming in and out of the parts department and all the cars that were going in and out of the workshop.
- Upselling of service plans for the new vehicles.
Parts Advisor
Sandicliffe Fordstore Nottingham
Nottingham
03.2022 - 06.2025
- I am currently working at Sandicliffe Fordstore in Nottingham as a parts advisor.
- Some of my day-to-day roles are - doing the delivery’s, invoicing parts, surcharges, returns, contacting and answering customers phone calls and enquiries, in person customer service roles, serving technicians, checking and producing spreadsheets, banking, labelling and dating parts for upcoming jobs, locating and checking n/stock parts and a variety of many other jobs I have the roles and responsibilities of.
- I do a lot of customer Service externally and internally for example the customers on the front counter or over the phone.
- Also, I serve the technicians and other departments or branches that need our help.
- I was qualified with a distinction in customer service in March 2022 where I then continued my work at Sandicliffe.
- I give out excellent customer Service, and always make sure my customers are satisfied before they leave or end the phone call.
- I have been complimented and praised many times about my service.
- Assisted in training new staff members to ensure consistency in service.
- Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
- Liaised with suppliers for timely delivery of ordered parts.
- Coordinated with technicians to provide necessary vehicle components on time.
Parts Advisor Apprenticeship
Sandicliffe Fordstore Nottingham
Nottingham
11.2020 - 03.2022
Store assistant
Dorothy Perkins
Long Eaton
10.2020 - 12.2020
- I was doing some part-time, temporary work at Dorothy Perkins in Tesco Long Eaton.
- I was having to serve customers, deal with stock and deliveries.
- Sort and get the parcels needed for the orders that customers have placed, Take back returns from the instore and online.
- I Provided outstanding customer service and ensured guest satisfaction when I was handling cash and sorting out the shop floor as customers would come up to me and ask for my help in various different ways.
Parts Advisor Apprenticeship
Sandicliffe Ford Stapleford
Stapleford
10.2019 - 07.2020
- Selling parts, dealing with customers on reception and on the phone, invoicing and taking payments on and off the phone, organising and cataloguing parts, sourcing appropriate parts for the services.
- I enjoyed this job until I was made redundant due to COVID-19.
Education
Level 2 Customer service practitioner qualification -
GCSE - English, English Literature, Mathematics, Combined Science
Skills
- Communication skills
- Organisation skills
- Logical thinking
- Hardworking
- Ability to work under pressure
- Willingness to learn
- Trustworthy
- Reliable
- Attention to detail
- Teamwork
- Independent work
- Self-motivated
- Experience with Microsoft packages
- Cataloguing
- Invoicing
- Purchase ordering
- Efficient organising
- Pricing strategy expertise
- Electronic cataloguing
- Supply chain understanding
- Warranty procedures familiarity
- Automotive parts knowledge
- Reliability and punctuality
- Order processing
- Motivational leadership
- Kerridge software
- Parts identification
- Stock forecasting and replenishment
- Parts return processes
- Parts order picking
- Efficient stock control
- Technical knowledge
- Strategic thinking
- Decision making
- Persuasive communication
- Returns processing
- Process Improvement
Timeline
Service and Parts - Aftersales advisor
Marshalls Omoda & Jaecoo
06.2025 - 11.2025
Parts Advisor
Sandicliffe Fordstore Nottingham
03.2022 - 06.2025
Parts Advisor Apprenticeship
Sandicliffe Fordstore Nottingham
11.2020 - 03.2022
Store assistant
Dorothy Perkins
10.2020 - 12.2020
Parts Advisor Apprenticeship
Sandicliffe Ford Stapleford
10.2019 - 07.2020