Simon Ghassemi
Macclesfield,Cheshire
Summary
Relentless professional equipped with outstanding leadership, problem-solving, and planning abilities. Results-driven with knack for transforming underperforming stores into profitable ventures. Enhanced customer satisfaction and streamlined operations, leading to significant improvements in sales and staff morale. Skilled in building cohesive teams, fostering innovation, and driving growth through strategic planning and execution. Adaptable, punctual with forward-thinking to drive growth and improve operational efficiency through strategic planning and exceptional communication skills. Dedicated to achieving transformative results within a business.
Overview
19
19
years of professional experience
Work history
Head of retail
Superbike Factory
Macclesfield, Cheshire
05.2022 - Current
- Boosted sales performance by implementing effective retail strategies.
- Developed and maintained successful relationships with suppliers for product availability.
- Ensured high standards of customer service through comprehensive staff training.
- Led team to consistently meet and exceed sales targets.
- Formulated strategic plans, resulting in efficient operations across all stores.
- Implemented visual merchandising techniques for enhanced store aesthetics.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Presented innovative ideas, driving growth in the retail sector.
- Evaluated staff performance to pinpoint areas needing improvement.
- Optimised store layout to improve customer flow and increase sales.
- Established strong rapport with customers, fostering loyalty and repeat business.
General Manager
Superbike Factory
Macclesfield, Cheshire
02.2021 - 05.2022
- Increased overall operational efficiency by implementing new management strategies.
- Streamlined communication processes for improved team collaboration.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Led company-wide restructuring to streamline operations.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Built high-performing teams to achieve organisational objectives.
- Delivered results under pressure to meet tight deadlines.
Sales Manager
Superbike Factory
Macclesfield, Cheshire
08.2018 - 02.2021
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Improved bottom-line results with meticulous budget control.
- Led high-performance sales teams, ensuring achievement of targets.
Assistant Sales Manager
Superbike Factory
Macclesfield, Cheshire
06.2016 - 08.2018
- Increased customer satisfaction by providing top-notch service.
- Developed marketing strategies for product promotion.
- Enhanced brand visibility with effective advertising techniques.
- Improved team performance to achieve sales targets.
- Trained new staff members in sales procedures and company policies.
- Provided assistance to customers, improving their shopping experience.
Sales executive
Superbike Factory
Macclesfield, Cheshire
06.2015 - 06.2016
- Increased customer engagement by delivering high-quality product demonstrations.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Identified new business opportunities that enhanced growth potential of the company.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Motorbike technician
Superbike Factory
Macclesfield, Cheshire
04.2014 - 06.2015
- Increased customer satisfaction by providing prompt and accurate motorbike repairs.
- Maintained high-quality service standards for improved client feedback.
- Achieved timely resolutions with efficient diagnostics of bike issues.
- Provided excellent support to customers, resulting in repeat business.
- Ensured safety regulations were met during repair procedures for accident prevention.
Postal worker
Royal Mail
Macclesfield, Cheshire
10.2013 - 03.2014
- Ensured timely delivery by adhering to strict schedules and routes.
- Maintained excellent customer service for positive community relations.
- Prioritised workload effectively to meet all deadlines.
- Sorted mail accurately, ensuring correct distribution.
Retail supervisor
Wickes
Macclesfield, Cheshire
08.2011 - 09.2013
- Enhanced customer satisfaction by delivering top-notch service.
- Coordinated staff schedules for efficient store operations.
- Increased store cleanliness with regular maintenance tasks.
- Implemented visual merchandising strategies to improve product visibility.
- Resolved customer complaints, bolstering brand reputation.
- Achieved smooth workflow by delegating tasks appropriately.
Warehouse coordinator
Wickes
Macclesfield, Cheshire
03.2008 - 08.2011
- Coordinated warehouse operations for smooth workflow.
- Implemented safety protocols to ensure safe working environment.
- Organised stock items, improved warehouse efficiency.
- Improved inventory accuracy by performing regular stock checks.
- Trained new staff members for better work proficiency.
Customer assistant
Wickes
Macclesfield, Cheshire
07.2006 - 03.2008
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted customers with product selection to ensure satisfaction.
2nd Chef
Papagellos
Macclesfield, Cheshire
07.2005 - 07.2006
- Reduced food waste to improve profitability.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Developed new recipes for a diverse culinary experience.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
Skills
- Advanced sales techniques
- Merchandising expertise
- Inventory management
- Profit and loss analysis
- Retail market knowledge
- E-Commerce understanding
- CRM system proficiency
- Store layout designing
- Sales forecasting accuracy
- Customer retention strategies
- Staff training and development
- Data-Driven decision making
- Retail analytics interpretation
- Brand management proficiency
- Loss prevention techniques
- Security measures implementation
- Cross-Selling and up-selling
- Employee scheduling
- Health and safety compliance
- Process improvement initiatives
- Strong business acumen
- Sales techniques
- Team Leadership
- Stock management
- Visual merchandising
- Time management
- Complaint handling
- Data entry skills
- Crisis management
Affiliations
- DIY
- Cooking
- Shooting
References
References available upon request.
Timeline
Head of retail
Superbike Factory
05.2022 - Current
General Manager
Superbike Factory
02.2021 - 05.2022
Sales Manager
Superbike Factory
08.2018 - 02.2021
Assistant Sales Manager
Superbike Factory
06.2016 - 08.2018
Sales executive
Superbike Factory
06.2015 - 06.2016
Motorbike technician
Superbike Factory
04.2014 - 06.2015
Postal worker
Royal Mail
10.2013 - 03.2014
Retail supervisor
Wickes
08.2011 - 09.2013
Warehouse coordinator
Wickes
03.2008 - 08.2011
Customer assistant
Wickes
07.2006 - 03.2008
2nd Chef
Papagellos
07.2005 - 07.2006
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