Simon George
Airdrie,North Lanarkshire
Summary
Accomplished IT professional with extensive expertise in desktop support and VOIP system management. Demonstrates strong problem-solving and communication skills, with a proven track record in hardware installation, software upgrades, and proactive fault finding. Proficient in Microsoft Office Suite and experienced with Active Directory and VPN setup. Committed to leveraging technical skills to enhance organisational efficiency and support seamless IT operations.
Overview
20
20
years of professional experience
Work history
Senior Service Desk Engineer
HCL Technologies
Glasgow, Glasgow City
04.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Transfer of knowledge of the SMS Energy contract to the new staff of HCL
- Main point of escalation for all new HCL staff members
Senior Service Desk Engineer
SMS Energy
Bridgend / Glasgow
02.2018 - 04.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Was main point of escalation to the Service desk and assisted Desktop Support when required.
- Was acting Desktop Support for the last year
IT Service Desk Analyst
CGI
Bridgend, County Borough of Bridgend
01.2016 - 02.2018
- Documented all service desk queries for future reference.
- Improved service delivery by efficiently handling IT service requests.
- Provided technical support to colleagues, enhancing productivity.
Computer Technician
Ross Computing
Porthcawl, County Borough of Bridgend
04.2008 - 01.2016
- Repaired computers for the local population
- Maintained and updated computer systems of many local businesses
- Assisted local people with setting up computer systems / internet and helped with all computer needs
Sales Advisor
Moss Bros
Bridgend, County Borough of Bridgend
12.2005 - 04.2008
- Assisted in stock taking for accurate inventory management.
- Worked extended hours during holiday season managing high customer footfall.
- Boosted brand reputation with demonstration of product knowledge.
Education
GNVQ - IT
Bridgend College
Bridgend, County Borough of BridgendSkills
- Problem-solving
- Communication skills
- Microsoft office suite mastery
- Active directory experience
- Desktop support proficiency
- VOIP system management
- Hardware installation and maintenance
- Software installation and upgrades
- Proactive fault finding
- Knowledge of VPN setup
Affiliations
- Golf
- Puzzles / Problem Solving
References
References available upon request.
Timeline
Senior Service Desk Engineer
HCL Technologies
04.2025 - Current
Senior Service Desk Engineer
SMS Energy
02.2018 - 04.2025
IT Service Desk Analyst
CGI
01.2016 - 02.2018
Computer Technician
Ross Computing
04.2008 - 01.2016
Sales Advisor
Moss Bros
12.2005 - 04.2008
GNVQ - IT
Bridgend College