Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

MOSHOOD ADISA

Leicester

Summary

IT professional specializing in cloud technologies, particularly Azure. Proficient in managing Windows Server environments and optimizing service delivery through ITIL methodologies. Recognized for exceptional problem-solving skills and effective communication, driving team success and enhancing operational efficiency.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Senior Service Desk Engineer

Little Fish Limited
12.2024 - 07.2025
  • Managed Azure, M365, and Exchange platform administration, including user provisioning and resource monitoring to enhance service performance.
  • Collaborated with teams to improve platform reliability and reduce alert fatigue through effective monitoring strategies.
  • Configured cloud infrastructure components to optimise performance, enhance scalability, and ensure seamless integration with applications.
  • Provided technical support to clients, resolving issues efficiently and improving overall user experience.
  • Performed root cause analysis on recurrent issues identifying areas needing improvements in our processes or technology stack.
  • Monitored cloud management and data storage to confirm proper availability of services.

Service Desk Engineer

Little Fish Limited
08.2023 - 12.2024
  • M365 administration, Exchange, SharePoint, Entra ID and Intune.
  • Resolved incidents, changes, and problems logged via Service Desk, maintaining SLA compliance.
  • Collaborated with 3rd parties to resolve technical issues and execute project tasks.
  • Monitored and reported server capacity, ensuring optimal resource utilization.
  • Documented systems, processes, and troubleshooting guides to facilitate team efficiency.
  • Assisted in maintaining hardware and software contracts, including detailed asset inventory updates.
  • Scheduled and performed routine maintenance tasks to minimize downtime.
  • Acted as a point of contact for identifying and escalating technical and business risks to the Platform Support Manager.
  • Diagnosed and resolved basic network issues, including LAN connectivity and Checkpoint firewalls.

IT Support Engineer

The KinglinksMedia
08.2017 - 07.2021
  • Managed installation, configuration, and troubleshooting of computer systems and software, ensuring compatibility with internal telephony platforms and seamless integration.
  • Created and maintained technical documentation for IT processes, system configurations, and user guides, facilitating smoother team operations and quicker issue resolution.

Education

MSc - Computing

De Montfort University
01.2022 - 01.2023

B. Tech - Computer Science

Ladoke Akintola University of Technology
01.2013 - 01.2020

Skills

  • Azure
  • Terraform
  • Windows Server
  • Endpoint Management
  • Cloud security
  • Network troubleshooting
  • User support
  • Effective Communication
  • Time Management
  • Problem Solving
  • Critical Thinking
  • Collaborate with cross-functional teams
  • Technical Documentation
  • DevOps methodologies understanding
  • Continuous learning


Certification

Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Fundamentals, Microsoft Certified: Identity and Access Management, (ISC)² Certified in Cybersecurity, Microsoft Certified: Endpoint Administrator Associate

Timeline

Senior Service Desk Engineer

Little Fish Limited
12.2024 - 07.2025

Service Desk Engineer

Little Fish Limited
08.2023 - 12.2024

MSc - Computing

De Montfort University
01.2022 - 01.2023

IT Support Engineer

The KinglinksMedia
08.2017 - 07.2021

B. Tech - Computer Science

Ladoke Akintola University of Technology
01.2013 - 01.2020

Similar Profiles

Create profile
MOSHOOD ADISA