Dedicated professional with robust customer service foundation and technical acumen, enhanced by active listening and communication skills. Exhibits practical mechanical knowledge and trade expertise, ensuring efficient courier deliveries. Demonstrates determination, decisiveness, and empathy in all interactions, aiming to leverage these competencies towards continued career growth in dynamic environments.
Overview
27
27
years of professional experience
Work history
Multi drop driver
Fast UK Parcel
02.2025 - Current
Followed traffic laws consistently, upholding company reputation.
Conducted thorough pre-drive checks, maximising safety on the road.
Enhanced customer satisfaction by ensuring accurate and timely deliveries.
Managed multiple deliveries (approximately 200 - 210 per route).
Demonstrated problem-solving skills whilst dealing with delivery challenges.
Operated hand-held delivery technology tools proficiently, speeding up processes.
Achieved punctual deliveries by adhering strictly to schedules.
Loaded and unloaded goods, maintaining product integrity at all times.
Completed deliveries with smile and patient, personalised service.
Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
Managed time effectively to meet all delivery deadlines.
Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
Interpreted maps effectively, following written directions as required to navigate optimal delivery routes.
Utilised hand-held devices to capture, document and communicate proof of delivery.
Delivered packages within desired timeframes.
Planned most efficient route to meet daily delivery goals.
Operations Station Manager (peak period pop-up)
Fast UK Parcel
11.2024 - 01.2025
Executed daily planning to ensure adequate driver staffing for operational needs.
Compiled daily, weekly, and monthly reports of operational issues affecting fulfilment to Amazon.
Developed weekly forecasting strategies to enhance resource allocation.
Managed maintenance and hiring processes for fleet vehicles serving driver pool.
Ensured compliance with route allocations from Amazon and adherence to standard operating procedures.
Compiled payroll information for submission to HR in a timely manner.
Maintained conformity and upheld scorecard standards across operations.
Provided live feedback to Amazon while monitoring driver operations through CRM.
Multi drop delivery driver
Fast UK Parcel
07.2023 - 10.2024
Safeguarded customer satisfaction with professional and courteous service.
Managed paperwork accurately to maintain an organised record of deliveries.
Delivered packages to various locations (approximately 200-210 per day), ensuring accuracy and promptness.
Followed traffic laws diligently for safe transportation of goods.
Manager of operations
SAW Construction and Cabinetry (PTY) Ltd
South Africa
02.2017 - 06.2023
Established and managed a construction and cabinetry business, achieving £750K turnover annually.
Executed complete renovations and interior remodelling, including full bathroom and kitchen installations.
Supervised installation of bespoke cabinets and household cabinetry, ensuring high-quality standards.
Conducted end-to-end site management across multiple locations simultaneously.
Generated comprehensive cutting lists, ensuring accurate measurements for efficient production.
Produced detailed cost estimates and quotations by leveraging extensive knowledge of materials and labour costs.
Collaborated with teams and suppliers to ensure accuracy in project planning and budget management.
Identified technical issues early, implementing effective strategies for resolution.
Production Manager
Hulamin Extrusions
02.2007 - 01.2017
Achieved annual production increases of 10%, generating £500K in net profit.
Reduced overall waste by 1%, resulting in £50K savings annually.
Improved operational efficiencies by 25% through lean management processes, leading to £130K savings from reduced headcount.
Managed quality control inspections and resolved non-conformance issues effectively.
Collaborated with multiple departments to successfully achieve ISO9001 2000 accreditation.
Conducted comprehensive quality inspections and trained new quality inspectors.
Utilised manual measuring tools competently for precision assessments.
Led day-to-day operations, ensuring adherence to health and safety standards and performance indicators.
Die Correction Manager
Hulamin Extrusions
06.2003 - 01.2007
Directed Die Correction department, overseeing six artisans and eleven general labourers.
Established KPIs with senior management, consistently exceeding targets.
Optimised costs through efficient use of personnel, materials, and equipment.
Calculated annual budgets, ensuring productivity and adherence to lean manufacturing principles.
Conducted stock checks to maintain accurate inventory levels in collaboration with sales department.
Planned shifts and provided training, mentoring, and recruitment for team development.
Die Corrector
Hulamin Extrusions
03.2000 - 05.2003
Identified non-conformance issues and corrected existing dies to optimise performance.
Maintained and adjusted extrusion dies, enhancing operational efficiency.
Reviewed technical die designs with Correction Manager, recommending improvements to maximise production efficiency.
Documented corrections for future die design reference.
Categorised tooling by size, type, and storage location.
Detected technical defects on die bearings and employed techniques for repairs.
Researched and developed new dies for various applications within production processes.
Die Maker – Qualified Turner Machinist
Hulamin Extrusions
10.1998 - 02.2000
Produced handcrafted dies for aluminium manufacturing facility.
Skills
Customer service
Technical proficiency
Active listening
Communication skills
Mechanical and trade knowledge
Determination and decisiveness
Empathy
Practical mechanical knowledge
Courier deliveries
Custom
During my tenure at Hulamin Extrusions as a senior manager, the company was awarded the ‘Presidential Award for Export Excellence’. The award was presented by the then South African President, Thabo Mbeki.
Responsible for collaborating with multiple departments, and instituted the successful ISO9001 2000 accreditation. Continued to take full responsibility for the maintenance of the accreditation.
During the Hulamin Extrusion Innovation Awards Ceremony, I received the 2nd Prize Winner for ‘Adaption of AGI Dies’.