Silvana Esquivel
Glasgow,Glasgow City
Overview
1
1
year of professional experience
Work history
Volunteer
Save the Children
Glasgow, Glasgow City
10.2024 - Current
- Delivered friendly, efficient customer service while managing challenging interactions.
- Oversaw daily operations to ensure high productivity and effective queue management during peak hours.
- Processed payments accurately, enhancing overall customer experience.
- Greeted customers warmly, fostering a welcoming shopping atmosphere.
- Trained new cashiers on store policies to uphold operational standards.
- Restocked shelves proactively during downtime to improve product availability.
- Consistently adhered to punctuality, arriving ready for immediate engagement.
- Completed opening and closing procedures meticulously.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed innovative window displays
Education
Master of Arts - Comparative Literature/History of Art
University of Glasgow
Glasgow 09.2023 -
International Baccalaureate Diploma - High School
La Escuela de Lancaster
Mexico City, Mexico 08.2021 - 05.2023
CCH - UNAM - High School
La Escuela de Lancaster
Mexico City, Mexico 08.2020 - 05.2023
Skills
- Communication skills
- Public speaking
- Leadership
- Resourcefulness
- Social media marketing
- Google Workspace proficiency
- Multilingual abilities
- Patience and composure
- Customer relations and service
- Microsoft Excel expertise
- Attention to detail
- Stock management
- Payment processing
- Bagging and packaging
- Cash handling
Languages
English
Advanced (C1)
Spanish
Native
Affiliations
- Drawing
- Reading
- Traveling
- Social Media
Cultural and Social Activities
- Completed IGCSE Qualifications
- Member of Yearbook Team - Photography and Design Team
- Participated in MUN two years in a row
- Member of English Language Mentoring Scheme
- Held two teaching roles with San Andres Volunteering Club, English as a Second Language and Advanced Art classes
- Multiple advanced Art classes in a variety of mediums and techniques
- Participated in a local student exhibition with over 5 artworks
- Computer, Google workspace, Excel, Word and Powerpoint course
- Ballet Lessons - 7 years
- Tennis Lessons - 4 years
- Piano Lessons - 3 years
Timeline
Volunteer
Save the Children
10.2024 - Current
Master of Arts - Comparative Literature/History of Art
University of Glasgow
09.2023 -
International Baccalaureate Diploma - High School
La Escuela de Lancaster
08.2021 - 05.2023
CCH - UNAM - High School
La Escuela de Lancaster
08.2020 - 05.2023