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Dedicated professional with extensive expertise in providing emotional support and crisis intervention, particularly for individuals facing homelessness and domestic violence. Proficient in trauma-informed care, safeguarding procedures, and non-violent communication, ensuring confidentiality and effective case management. Skilled in culturally sensitive communication and multilingual capabilities, facilitating supportive counselling and group facilitation. Adept at coordinating multi-agency work and delivering training to enhance community resource integration. Committed to fostering resilience and recovery through empathetic listening and motivational interviewing techniques.


  I am a dedicated and reliable professional with extensive expertise in client assessment, behaviour modification techniques, risk assessment and therapeutic communication. I have demonstrated resilience in difficult situations and have upheld the highest standards of ethical practice and patient confidentiality. I am skilled in addiction counselling techniques crisis intervention, and safeguarding vulnerable individuals. I am adept at multidisciplinary team collaboration, health promotion advocacy, and navigating the healthcare system. I am committed to promoting recovery-based approaches and enhancing client well-being through compassionate listening and effective time management. My career goal: To leverage comprehensive skills in a challenging role that supports vulnerable populations and fosters positive behavioural change.
  I am a talented support worker and team leader focused on improving client lives through high-quality support and client instruction. I am proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. I have been creative and an empathetic practitioner with 22 years of experience building community and developing social skills through incremental therapeutic techniques.
  I would be a reliable team member enthusiastically pursuing opportunity to add immediate value to a growing team. I have always been inspired to help others and driven to apply unfailing work ethic to meet objectives. I am industrious and committed with skills for multitasking and managing time well.
  I can offer strong interpersonal and communication skills with a compassionate approach to supporting individuals. I am knowledgeable about active listening, problem-solving, and providing emotional support. I am ready to use and develop empathy, patience, and teamwork in this crisis helpline worker role.
  I am a compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. I can demonstrate the ability to adapt quickly and handle challenging situations with empathy and professionalism. I am eager to contribute positively and make meaningful difference in this challenging role, if appointed.
  I am a committed professional with focus on support and care in the social care sector. I am capable of enhancing individual well-being by providing tailored support, utilising skills in active listening, empathy, and problem-solving. I can offer improved service delivery and client satisfaction through personalised support plans and effective communication.
  I am a compassionate person with strong communication and problem-solving skills, coupled with a deep understanding of client care and support. I am proficient in active listening and conflict resolution, ensuring a stable and nurturing environment for those in need. I am committed to creating a positive change and enhancing the quality of life for clients.
  I am a loyal employee with a solid understanding of training and mentoring employees. I am a dedicated team player, proactive and hands-on in task completion.
  I am an energetic and resourceful employee well-versed in strong communication and organisational skills.
  I am a hard-working team leader/project support worker with strong organisational skills. I achieve goals through planning and prioritisation.
  I am an organised and dependable project worker/team leader with 22 years with of experience within the healthcare sector. I am successful at managing multiple priorities with a positive attitude and I am willing to take on greater responsibilities to meet team goals.
  I am a dedicated employee with 22 years of experience. I thrive under pressure and adapts to challenges with ingenuity and resilience.
  I am a compassionate professional with experience in providing emotional support and guidance. I am skilled in active listening and crisis intervention, helping individuals navigate challenging situations with empathy and practical advice. I am committed to fostering safe and supportive environment for all callers.
  I am skilled in de-escalating tense situations and building trust quickly. I create a safe space for callers who would use the Carlisle House helpline resulting in improved emotional well-being and positive feedback from service users.
  I am a compassionate individual with strong communication and problem-solving skills, highly suitable for providing support in challenging situations. I demonstrate excellent active listening and crisis management abilities, coupled with calm demeanour and capacity to handle stressful environments. I am committed to making a positive difference in lives of those in need, and I am ready to contribute effectively in this crisis helpline role, if appointed.
  I am a dedicated and reliable professional with extensive expertise in client assessment, behaviour modification techniques, and therapeutic communication. I demonstrate resilience in difficult situations and upholds the highest standards of ethical practice and patient confidentiality. I am skilled in crisis intervention, and safeguarding vulnerable individuals. I am adept at multidisciplinary team collaboration, health promotion advocacy, and navigating the healthcare system. I am committed to promoting recovery-based approaches and enhancing client well-being through compassionate listening and effective time management.
  I am a compassionate social care professional with years of experience devising and implementing successful support programmes. I am dedicated and driven to deliver positive outcomes for diverse client bases. I am meticulous in assessment and monitoring to deliver necessary resources for individualised needs.
  I have experience with managing large client caseloads covering varied social issues. I am focused and compassionate to deliver considered, strategic care and support. I am a specialist in community rehabilitation programmes focused on reducing needs for ongoing care.


A resourceful, self-motivated and result driven individual with excellent communication and organisational skills with a proven ability to handle multiple priorities while meeting assigned deadlines. Able to work both independently or part of a team demonstrating the motivation and problems solving abilities required to meet targets while maintaining the highest of standards. Proficient user of Office 365, Microsoft Dynamics and CANVA.

Compassionate counsellor with experience in various therapeutic techniques including cognitive behavioural therapy, solution-focused brief therapy, and group counselling. Strengths include active listening, empathy, and crisis intervention skills. Have worked closely with clients to promote mental health improvement and foster personal growth. Significant impact made by implementing successful treatment plans tailored to individual needs.
Also open to implementing holistic approaches and various alternative healing modalities, where appropriate.

Silda Lura

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Costumer service

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Counselling skills certified course - College

Certificate of Higher Education - High school

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Costumer service

Seller

Counselling skills certified course - College

Certificate of Higher Education - High school

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