Years of professional experience as a dental nurse
SIFON PRISCILLA OKON
CHELSFIELD,Bromley
Summary
A hardworking talented individual with clerical work and software skills. Experienced with word processing, data entry, and scheduling to support office needs. Adapts easily to changing needs and analytically approaches diverse administrative issues. Agile in providing prompt customer service and resolving complex technical issues. Detail-oriented professional with effective communication and interpersonal skills.
Overview
1
1
20
20
years of post-secondary education
3
3
B.Sc Honours in Botany, MBA in Healthcare Management and Diploma
Work History
Qualified Dental Nurse
Rodericks Dental Partners
Worcester Park, Surrey
Jan 2024 - Current
- Supported dentists during both routine check-ups and specialised treatments for optimal results.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Replenished sundries and ordered low-stock items.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Supported seamless patient journey by manning reception area and taking bookings.
- Supported dentists performing complex oral procedures with attentive assistance.
CONTACT CENTRE CO-ORDINATOR
NUFFIELD HEALTH
Epsom, Surrey
05.2022 - Current
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Initiated contact with new customers and patients to progress sales growth.
- Effectively managed business pipeline through bookings and recording patients' details in PIMS and TRAKCARE to enable lead nurturing.
- Maximized sales opportunities through callbacks to establish long-lasting customer relationships and generate repeat business.
- Provided account management support to medical secretaries through emails and calls
- Exceeded targeted telephone calls per hour exceeding set KPI per daily inbound call
- Instructed employees in company policies and procedures, maximizing compliance and consistency.
- Identified skills gaps and arranged relevant training to upskill the clerical team.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
HEALTHCARE ASSISTANT
CARELAND HEALTHCARE SERVICES
BARKING, LONDON
09.2021 - 05.2022
- Provided personalized care and support to vulnerable individuals, helping them retain maximum independence.
- Worked closely with nurses to maintain optimum levels of communication.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Thoroughly sterilized and sanitized clinical equipment and accessories.
- Safely and securely transported patients using hoists and wheelchairs.
- Escorted residents to and from social and leisure activities for improved physical and mental well-being.
- Built caring, supportive relationships with residents, enhancing daily life through personalized care.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
- Maintained confidentiality and compliance standards for optimized patient care.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
CUSTOMER CARE CONSULTANT
BETKING
LAGOS, NIGERIA
04.2019 - 08.2021
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Offered prompt solutions to maintain customer satisfaction.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
- Worked with call handling technology to respond to increased customers within target timeframes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Investigated customer queries and responded within defined SLAs.
- Followed up on unresolved customer issues to research and correct problems.
- Shared customer feedback and suggested improvements to enhance team performance.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Applied conflict management to stressed and concerned customers.
- Adhered strictly to policies and procedures for continued company compliance.
Education
MBA - HEALTH CARE MANAGEMENT
YORK ST JOHN UNIVERSITY
LONDON 09.2021 -
Bachelor of Science - BOTANY
DELTA STATE UNIVERSITY,ABRAKA
NIGERIA 09.2009 - 05.2012
Skills
- Salesforce
- PIMS and TrakCare usage
- Ability to prioritize
- Business administration
- CRM and office management software
- Microsoft Office expertise
- File and data retrieval systems
- Data entry,management, and protection
Certification
Google Digital Skills for Africa
Issued June 2020
Credential ID S6C K2Y SA8
Timeline
Qualified Dental Nurse
Rodericks Dental Partners
Jan 2024 - Current
CONTACT CENTRE CO-ORDINATOR
NUFFIELD HEALTH
05.2022 - Current
MBA - HEALTH CARE MANAGEMENT
YORK ST JOHN UNIVERSITY
09.2021 -
HEALTHCARE ASSISTANT
CARELAND HEALTHCARE SERVICES
09.2021 - 05.2022
CUSTOMER CARE CONSULTANT
BETKING
04.2019 - 08.2021
Bachelor of Science - BOTANY
DELTA STATE UNIVERSITY,ABRAKA
09.2009 - 05.2012
Google Digital Skills for Africa
Issued June 2020
Credential ID S6C K2Y SA8
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