Summary
Overview
Work history
Education
Skills
Languages
army cadets
Timeline

sif sveinsdottir

Perth,Perth and Kinross

Summary

I'm an organised, independent worker with strong time management skills. I am detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory. Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service. Highly versatile and adaptable to fast-paced, changing environments. I am extremely friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. I am a problem-solver adept at managing time and preparing for future guests with efficient side work. Self-motivated individual offering excellent skills in guest relations and services. Excellent issue resolution, Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Customer-focused professional experienced in order taking, im an expert in knowledge of the menu. I am focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Passionate about securing new, challenging position within fast-paced restaurant. High-volume dining, customer service and cash-handling background.

Overview

2
2
years of professional experience

Work history

Waiter

Taybank
Perth, Perth and Kinross
02.2022 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Verified completed orders and served guests at tables.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Prepared tables for guests and reset tables between customers.
  • Greeted customers, presented menus and shared information about available special items.
  • Checked frequently on guest needs and retrieved items, and filled beverages.
  • Polished glasses and cutlery to pristine standards.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.

Customer service representative

kettles of Dunkeld
Perth, Perth and Kinross
07.2021 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls.
  • Managed 10 or more daily calls.
  • Assisted customers with additional retail services, including alterations, special orders.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Wedding caterer

red wine dunkeld
Perth, Perth and Kinross
01.2022 - 11.2023
  • Offered friendly, prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely enquiring about customer satisfaction and needs.
  • Cooked special allergen food based on guest requirements.
  • Cleaned, sanitised and organised serving utensils, trays and other food service equipment.
  • Loaded and unloaded catering vehicles with food, supplies and equipment for events.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.

Paper deliverer

pitlochry life
Pitlochry, Perth and Kinross
08.2021 - 05.2022
  • Delivered papers on schedule to meet needs of individual and business customers.
  • Picked up and accurately sorted newspapers to improve delivery run efficiency.
  • Took on additional rounds to cover for staff absences.
  • Maintained good local area knowledge to assist in planning efficient delivery routes.
  • Wrapped and secured papers to protect goods from damage.
  • Interacted with new and regular customers.
  • Located hard-to-find houses and apartments.
  • Notified management of any complaints or missing items.
  • Completed sorting and delivery tasks in line with target timeframes.
  • Walked between mail locations carrying bags or pushing carts of mail.

Education

Scottish Qualifications Certificate -

Breadalbane Academy, Perth & Kinross

Skills

  • Menu knowledge
  • Spirits, wine and food service
  • Food and beverage specialist
  • Upbeat, outgoing and positive
  • Extensive hospitality background
  • Efficient under pressure
  • Menu memorisation
  • Food safety understanding
  • Cleaning requirements
  • Barista experience
  • Food and beverage service
  • Table check-ins
  • Food and beverage knowledge
  • Table service
  • Highly responsible and reliable

Languages

Icelandic
Native

army cadets

I have been in the army cadets for 6 years where I have accomplished many things such as SCIC, volunteering, gold duke of Edinburgh, staff sergeant, first aid training and more these experiences have lead me to be a more confident individual such as being able to use my voice to lead others my proudest moment was leading a parade of 100 cadets this challenged me but helped me excel as a leader.

Timeline

Waiter - Taybank
02.2022 - Current
Wedding caterer - red wine dunkeld
01.2022 - 11.2023
Paper deliverer - pitlochry life
08.2021 - 05.2022
Customer service representative - kettles of Dunkeld
07.2021 - Current
Breadalbane Academy - Scottish Qualifications Certificate,
sif sveinsdottir