Sienna Williams

As a Front of House Team Member, I was dedicated to delivering friendly, efficient service. As I worked at the Pie Minister shop in my home town, Trentham Gardens, as well as another branch of the chain in Liverpool, I benefitted from experiencing both of the systems Pie Minister adopted: a friendly local cafe in Trentham and a fast-paced restaurant in Liverpool. Through training courses such as CPL learning as well as working on shifts, I have gained experience in:

• Greeting customers warmly and professionally on arrival, promptly directing to allocated tables.
• Attentively taking orders, guiding customers on menu choices, allergy advice and chef recommendations.
• Informing customers regarding ingredients used to address allergy and dietary issues.
• Practicing healthy and safety measures to comply with regulations.
• Confidently managing customer requests by listening actively to concerns and providing positive solutions.
• Managing restaurant closing duties, from cleaning dining areas to cashing up tills.
• Cleaning, sanitising and organising food storage racks and bins, maintaining exceptional hygiene standards.
• Processing cash and card payments promptly, using POS systems, minimising customer waiting times and enabling swift table turnarounds.
• Managing timing standards in food deliveries to minimise delays.
• Opening, pouring and serving alcoholic and non-alcoholic beverages.
• Replenishing floor stock and processing deliveries promptly, maximising product availability for customers.

As a member of the University of Liverpool Legal Society, I had the opportunity to attend an event at Herbert Smith Freehills Law Firm in London.

• I acquired significant insights into the professional experience of working for a prominent law firm.
• I had the privilege of engaging in networking sessions with Partners, Associates, and Trainees within the firm, thereby acquiring invaluable guidance on navigating a successful path in the field of law.
• Additionally, I received advice from the Graduate Recruitment Team, who provided invaluable insights on excelling in the recruitment process and preparing for requisite examinations.

My position involved continually providing excellent, professional, knowledgeable and friendly customer service. I carried out a multitude of varying tasks here including:

• Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings
• Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Offered menu recommendations as appropriate, displaying expert knowledge of food and drinks.

As a part of my college work experience, I was given the opportunity to gain some further insight into the legal profession, shadowing the head of the family law department.

• Observed various stages from initial client consultation to resolution, through participating in meetings with clients.
• Learned to develop client relationships through effective communication and empathetic understanding.
• Studied legal research surrounding evolving family law statutes and precedents, through studying previous case files, which furthered my understanding of disputes and tribunals.

• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Monitored display stock levels, replenishing a consistently well-stocked and attractive sales floor.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Collaborated with sales managers to meet target quotas.

I started my first job at Aston Marina as a waitress. My day to day tasks included:

• Regularly communicating with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Assisting customers with menu selection, including specific dietary requirements, offering knowledge of current special dishes and personal recommendations to build rapport.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained up-to-date knowledge of current promotions, specials and service additions, providing expert customer assistance.
• Checked customers ID to maintain full compliance with regulations of selling restricted products.

I've had the brilliant opportunity to engage in work experience in ORJ Solicitors where I worked alongside one of the partners of the firm thus allowing me to gain insight into both corporate law and real estate law. I

• Studied probable case outcomes using knowledge of legal precedents.
• Enhanced understanding of best practices to uphold company standards.
• Attended court hearings, giving the opportunity to engage with the clients