Sian Walker
Winchester,Hampshire
Summary
Dynamic and results driven professional with over 8 years of experience across sales operations. Account management, and renewals within the tech and software industries. Proven track record of driving customer retention, improving operational processes, and managing high-value client relationships. Adept at cross-functional collaboration, with strong communication skills and a focus on delivering excellent customer service.
Overview
9
9
years of professional experience
Work history
Renewals and Sales Operations Manager
TaxCalc
Wokingham, Berkshire
12.2022 - Current
- Designed user-friendly dashboards for real-time tracking of sales metrics.
- Executed competitive market research to identify new business opportunities.
- Trained junior staff members on product knowledge and selling techniques, raising overall team competence levels.
- Monitored sales trends and provided insightful forecast reports to senior management.
- Maintained updated knowledge of industry trends through continuous learning initiatives.
Account Executive
TaxCalc
Wokingham, Wokingham
05.2022 - 12.2022
- Managed customer base of 3000+ customers
- Established long-term partnerships by understanding and meeting client needs.
- Identified opportunities in market through comprehensive research activities.
- Resolved customer issues, ensuring high level of satisfaction.
- Developed financial forecasts for budgeting purposes.
- Managed client portfolios for business growth and expansion.
- Enhanced customer relationships by delivering excellent service.
- Maintained accurate records of client transactions to ensure transparency.
Renewals Executive
TaxCalc
Wokingham, Berkshire
06.2019 - 05.2022
- Contacted prospects by phone or e-mail prior to contract expiration date to initiate renewal process.
- Performed post-renewal tasks by booking orders, and maintained accurate records of renewal opportunities and contact records.
- Documented daily work in lead development and successful sales.
- Attended monthly meetings to review products with company leaders.
- Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Reviewed files, records and historic data to obtain required business information for development requests.
- Analysed previous sales history to identify gaps in market to help achieve personal and team targets.
Internal Sales Executive
Tech Data, UK
Basingstoke, Hampshire
07.2018 - 06.2019
- Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answered customers' questions regarding products, prices and availability.
- Emphasised product features based on analysis of customers' needs.
- Set up new accounts, established customer credit, and set up payment methods.
- Built relationships with customers and community to promote long-term business growth.
- Managed portfolio of 8 accounts that generated £12 million in sales per quarter.
Account Operations Executive
Tech Data UK
Basingstoke
01.2016 - 06.2018
- Established long-term customer relationships through prompt and courteous service.
- Communicated with domestic and overseas offices to arrange B2B shipments.
- Outlined appropriate process and procedures necessary to fulfil and complete enquiries.
- Drafted engaging, accurate and effective email communication to be distributed to customers.
- IT literate in Excel, Word and PowerPoint.
Education
Btec - Level 3 Fashion Retail
Basingstoke College of Technology
2013
Skills
- Self-motivated
- Extremely organised
- Team leadership
- Exceptional customer service
- Good time management
- Attention to detail
- Performance metrics interpretation
- Knowledge of CRM systems
- Territory management
- Excel expertise
Timeline
Renewals and Sales Operations Manager
TaxCalc
12.2022 - Current
Account Executive
TaxCalc
05.2022 - 12.2022
Renewals Executive
TaxCalc
06.2019 - 05.2022
Internal Sales Executive
Tech Data, UK
07.2018 - 06.2019
Account Operations Executive
Tech Data UK
01.2016 - 06.2018
Btec - Level 3 Fashion Retail
Basingstoke College of Technology
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