Dione Pinto Dias

In my role as Finance and Operations Manager at Ravencourt, I successfully managed financial operations, utilising Xero accounting software for bank reconciliation and invoicing. My key responsibilities and achievements included:

• Oversaw financial reporting, ensuring accuracy and compliance with regulatory standards
• Managed daily financial services to support smooth business operations
• Provided reliable financial insights to maximise profitability and inform strategy
• Developed precise financial projections to support informed decision-making
• Leveraged Excel proficiency to uncover key insights from extensive data sets
• Enhanced cash flow forecasting and management processes, boosting financial stability
• Prepared accurate VAT returns, ensuring rigorous transaction checks and compliance
• Assessed candidate suitability through interviews, enhancing overall team effectiveness
• Handled client quotations and invoicing, strengthening client relationships
• Secured new clients and supported B2B initiatives to drive business growth

This position allowed me to develop a strong foundation in financial management and operational efficiency, equipping me with the skills to drive business success through strategic financial planning.

In my role as Admin and Operations Executive at Ravencourt, I effectively managed sales using Sage Accounts software and oversaw the importing of goods to ensure optimal stock availability. My key responsibilities and achievements include:

• Maintained elevated client contentment through efficient call handling and issue resolution
• Provided additional training to support team effectiveness
• Implemented technology solutions enhancing operational capabilities and efficiency
• Streamlined and updated all operational documents to enhance clarity and ease of access
• Evaluated and optimised business operations to enhance overall efficiency and effectiveness
• Addressed and resolved operational challenges swiftly, ensuring continuous workflow
• Facilitated departmental communication to enhance collaboration and teamwork
• Analysed data trends to recommend operational improvements
• Oversaw procurement, securing advantageous terms with vendors for budget-friendly results
• Coordinated financial and operational data for budgeting activities
• Streamlined workflows, improving office productivity and operational effectiveness
• Managed facility maintenance and resource allocation to ensure operational standards
• Ensured health and safety compliance to maintain a safe workplace
• Designed and implemented policies to strengthen internal controls in administration
• Managed inventory efficiently, preventing stockouts and maintaining operational continuity

his position has equipped me with strong foundation in operational management and administrative oversight, reinforcing my ability to drive efficiency and enhance business performance.

During my apprenticeship at Ravencourt, I successfully completed Level 3 and Level 4 qualifications in Business Administration. This role allowed me to develop a wide range of skills and gain valuable experience in a dynamic office environment. Key responsibilities and achievements include:

• Managed inbound and outbound communications, ensuring client satisfaction
• Created professional letters, enhancing organisational dialogue
• Ensured smooth operations through efficient transfer of notes between departments
• Analysed business processes and implemented changes that enhanced team performance
• Completed tasks in accordance with compliance policies and standards
• Streamlined file management processes, resulting in enhanced workflow and data accessibility
• Addressed client inquiries and issues, delivering excellent customer service
• Streamlined document filing procedures for improved accessibility and precision in data handling
• Facilitated effective communication with stakeholders, enhancing organisational collaboration
• Produced high-quality written content adhering to strict grammatical standards
• Prepared accurate cost estimations for clients, enhancing decision-making processes
• Produced outgoing communications reflecting company's professional standards

This apprenticeship has equipped me with a comprehensive understanding of business administration processes and has significantly enhanced my organisational and communication skills.

In my role as Team Leader at Georges Fish Bar, I was responsible for both cooking and serving customers, while also overseeing the performance of fellow team members. I played a key role in ensuring exceptional customer service by actively listening to concerns and addressing inquiries, which significantly enhanced my customer service skills. Key responsibilities included:

• Delivered exceptional customer service in a fast-paced environment
• Fostered collaborative atmosphere by supervising staff for timely peak-hour food service
• Facilitated hiring and training efforts, enhancing team competence
• Accurately managed cash and card transactions, ensuring financial integrity
• Enhanced business's marketing by developing new advertising designs and menu items
• Displayed strong time management and organisational abilities in busy environment

This experience provided me with valuable insights into the inner workings of a fast-paced establishment, enhancing my ability to manage multiple tasks effectively and maintain high standards of service.

During my work experience at Willoughby School (SEN), I gained invaluable insights into supporting students with diverse learning needs. My role involved close communication with students, allowing me to adapt my approach to suit each child's unique abilities and learning styles. Key responsibilities and accomplishments include:

• Delivered sensory lessons, enhancing student engagement and retention
• Ensured child safety during classroom and outdoor activities
• Fostered collaborative relationships with students and staff, promoting open communication
• Supported students with additional needs, enhancing their confidence and development
• Utilised customised educational techniques to improve pupil involvement and learning outcomes

This experience has deepened my understanding of various disabilities and reinforced my passion for helping students grow. I am eager to continue supporting and empowering learners in my future career.