Sian Morley
Newton Abbot,UK
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist
The Bedford Hotel
Sidmouth, Devon
2023.05 - 2026.06
- Reception duties include answering the phone to any enquiries and taking bookings. Answer emails for further enquiries or to organise parties/coach tours and many more.
- There is lots of administrative duties behind the scenes from photocopying documents, printing of lists/menus for all the departments. Organising welcome packs and placing gifts in all the rooms for guests that arrive.
CSA - Client Service Administrator
WATERBABIES
Exeter, Devon
2022.06 - 2026.06
- Main roles:
- To assist with all aspects of customer service.
- Support the running of the office.
- To work with Marketing when required.
- To sort out all of the sales enquiries and book in for lessons.
C.s.s
YODEL
Newton Abbot, Devon
2021.08 - 2026.06
- General Administrative duties in the Newton Abbot Office/Depot.
- The following duties I do on a daily basis:
- Checking two hour delivery windows and adding them to an excel sheet to be checked monthly.
- Raising and updating queries on parcels coming in and out of the depot.
- Answering tickets from customer service centre about parcels that have been delivered or waiting to be delivered.
- Answering the door and phone to customers wanting to collect their parcels.
- Helping drivers find customers property.
- Assist de brief manager with de brief reports.
Customer Service Manager
Coral Ladbrokes
Exeter
2020.08 - 2021.08
- Taking bets on a wide range of sports and events, dealing with any complaints from customers and making sure the shop was tidied on a regular basis.
- Also ensuring I did the following;
- Health and Safety procedures
- Responsible Gambling and Self-Exclusion Guidelines
- Security procedures
General Office Assistant
Chelmsford Star Co-operative Society
Chelmsford
2020.01 - 2020.05
- General office duties from sorting post, answering phone to customers, organising cash for tills.
Sales Assistant
Debenhams
Chelmsford
2019.09 - 2020.01
- As a sales adviser, I take pride in delivering the best experience, whether that’s service at the tills, helping customers feel great in our fitting rooms or when I do a bra fit. Also making sure shop floor is tidy and making sure any displays look the best they can! I am a hard worker who goes the extra mile for anyone.
Stillages Controller
ESG
Witham
2019.07 - 2019.08
- Monitoring stillages going out and coming into warehouse. Working on excel and other systems to book stillages. Calling customers to check if everything is okay and if they know when the stillages will be free again to be collected. Was a temp to perm job role.
Technical Drawing Administrator
Environtech
Hatfield Peverel
2018.09 - 2019.06
- Responsible for drawing plans for multiple national clients to determine asbestos levels within buildings. I thoroughly check plans from surveyors once they send them in and I draw up a clearer looking image for the labs to assess. During my time in this role I have been able to build strong connections with surveyors and colleagues from other offices, as well as demonstrate an excellent level of attention to detail to complete plans quickly and efficiently whilst still working to targets.
Administrator
FedEx
Chelmsford
2018.07 - 2018.08
- Basic office duties such as filling out paper work, tracking packages, and answering the phone to customer services/customers. Also debriefed drivers and log off scanners at the end of the day.
Play Worker and Keyworker
F.I.S.H
Guildford
2013.04 - 2018.07
- Government run play scheme FISH is for 10-16-year olds in Surrey. My role was to ensure the young people enjoy themselves in a safe and comfortable environment. Helping them out of their comfort zone and interact with other children.
Student Resident Assistant
Solent University
Southampton
2016.09 - 2017.10
- Working in an office doing admin jobs, handing out post and parcels to students. Using the computer or laptop to look up parcels and sending emails out. Other job roles included answering phone calls for managers and answering any questions students asked. Doing a walk around to check on over 400 students to make sure they are safe. Jobs would vary from fixing certain things to helping students feel at home.
Sales Assistant
Marks and Spencer
Guildford
2014.09 - 2016.08
- Working on tills, handling cash, cleaning shop floor and stockroom. Also a trained bra fitter in lingerie.
Kitchen Assistant
Abbeyfield Care Home
Guildford
2012.02 - 2014.09
- Main duties on a Sunday are cleaning the kitchen, washing/drying and putting away all the lunch things. Every now and then when staff are on holiday I go in and cook the lunches for the residents and other times I go in to clean the home.
Sales Assistant
Sports Direct
2013.06 - 2014.01
- Till work and re-stocking of shelves.
Education
Certificate of Higher Education - Make-up and Hair
Southampton Solent University
Southampton, Hampshire 2015.09 - 2018.01
Hair and Make-Up
East Surrey College
2014.09 - 2015.06
A-Level or equivalent - TV and Film
Guildford College
Guildford, Surrey 2012.09 - 2014.06
GCSE's - Maths, English, Science, ICT, German, Photography
George Abbot Secondary School
2010.09 - 2012.06
Skills
- Filing system design
- Billing experience
- Email correspondence
- Patience and composure
- Keyboard typing speed
- Ordering office supplies
- Positive outlook
- Meeting room preparation
- Telephone operation
- Reliable punctuality
- Discretion and confidentiality
- Reception area maintenance
- Flexible
- Customer Service
- Invoice processing
- Attention to Detail
- Data Entry
Timeline
Receptionist
The Bedford Hotel
2023.05 - 2026.06
CSA - Client Service Administrator
WATERBABIES
2022.06 - 2026.06
C.s.s
YODEL
2021.08 - 2026.06
Customer Service Manager
Coral Ladbrokes
2020.08 - 2021.08
General Office Assistant
Chelmsford Star Co-operative Society
2020.01 - 2020.05
Sales Assistant
Debenhams
2019.09 - 2020.01
Stillages Controller
ESG
2019.07 - 2019.08
Technical Drawing Administrator
Environtech
2018.09 - 2019.06
Administrator
FedEx
2018.07 - 2018.08
Student Resident Assistant
Solent University
2016.09 - 2017.10
Certificate of Higher Education - Make-up and Hair
Southampton Solent University
2015.09 - 2018.01
Hair and Make-Up
East Surrey College
2014.09 - 2015.06
Sales Assistant
Marks and Spencer
2014.09 - 2016.08
Sales Assistant
Sports Direct
2013.06 - 2014.01
Play Worker and Keyworker
F.I.S.H
2013.04 - 2018.07
A-Level or equivalent - TV and Film
Guildford College
2012.09 - 2014.06
Kitchen Assistant
Abbeyfield Care Home
2012.02 - 2014.09
GCSE's - Maths, English, Science, ICT, German, Photography
George Abbot Secondary School
2010.09 - 2012.06