Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Jessie-Leigh Jacobs

Barking

Summary

Friendly and approachable with excellent communication and organisational skills, capable of managing schedules and customer inquiries with grace. Skilled in multitasking and maintaining calm, professional environment. Committed to enhancing patient experiences and ensuring smoothly run dental practice.

Experienced in medical administrative work and patient support. Dedicated to patient satisfaction, team efficiency, and strict compliance with regulations. Skills include organisation and file management.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Receptionist

Inspire Dental Dagenham
Dagenham, Essex
08.2024 - Current
  • Administered mail distribution process, Ensuring each department received its correspondence in a timely manner.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Sending referrals to appropriate destinations and monitoring process status and progress
  • Ensuring all documents in out box are actioned within a timely manner
  • Cancelling and rescheduling appointments for patients and modifying diary accordingly
  • Welcomed new patients warmly, fostering a friendly clinic atmosphere.
  • Collaborated closely with dental team for smooth daily operations.
  • Maintained tidy and organised reception area for professional appearance.
  • Handled phone calls, resulting in effective communication with clients.
  • Streamlined administrative processes for improved office efficiency.

Team member

Mecca Bingo
Romford, Havering
12.2023 - Current
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Helped to prepare and plate food orders for quick service.
  • Organised cash flow and recorded transactions for accurate record keeping.
  • Distributed winnings and collected payments even on busy nights where capacity is up to 1,200 people .
  • Handled complaints and reported incidents to management.
  • Achieved efficient workflow with proper time management.

Client service executive

Richburns
Romford, Havering
08.2023 - 11.2023
  • Maintained comprehensive understanding of clients' needs and expectations.
  • Provided first line operational support to engineers.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Answered and routed telephone calls to support client services.
  • Provided ongoing communication consulting services to clients, advising on communication strategies, crisis management and reputation management.
  • Established strong client relationships through excellent communication skills.

Cafe worker

Teapot
Romford, Havering
11.2021 - 08.2023
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Greeted customers and took orders in line with company style.
  • Practiced healthy and safety measures to comply with regulations.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Education

GCSEs - Secondary Studies

Barking Abbey School, A Specialist Sports And Humanities College
Barking, BDG
09.2014 - 06.2019

Skills

  • Cash handling
  • Data entry
  • Ordering office supplies
  • Organisational efficiency
  • Filing system design
  • Email correspondence
  • Discretion and confidentiality
  • Telephone operation
  • Invoice processing
  • Conflict Resolution
  • Strategic planning
  • Data Entry

Certification

I have completed the fire marshal training

Timeline

Receptionist

Inspire Dental Dagenham
08.2024 - Current

Team member

Mecca Bingo
12.2023 - Current

Client service executive

Richburns
08.2023 - 11.2023

Cafe worker

Teapot
11.2021 - 08.2023

GCSEs - Secondary Studies

Barking Abbey School, A Specialist Sports And Humanities College
09.2014 - 06.2019

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Jessie-Leigh Jacobs