Sian Butcher
Loughborough,Leicestershire
Summary
I am a friendly and hardworking individual, who graduated from Nottingham Trent University with a BA Hons in History, in July 2023. I am currently working as a barista and front of house assistant at Butlers Coffee House, where I work across three sites, these include, Bingham, Radcliffe and Ruddington.
I previously worked as a Digital Production and Large format Assistant at Loughborough University where I have gained transferable skills in digital production, IT skills and administrative skills. I enjoy reading, writing, travelling and going to live music performances.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Barista/ Front of House Assistant
Butler's Coffee House
Nottingham
05.2024 - Current
- Ensured I am fully trained in all areas of the cafe including kitchen preparation work, front of house duties and health and safety training.
- Performed cash handling duties accurately to maintain financial integrity.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
Digital Production and Large Format Assistant
Loughborough University
Loughborough, East Midlands
05.2023 - 06.2024
- -Administrative duties such as mailing, filing, answering emails and organising work areas such as paper stock. -Editing artwork (manipulating PDF files) on Thrive and Thrive Editor. - Printing artwork on machines/printers such as the ColorWave 3000, Canon V1000 long and Short, Canon V1350, Colorado and Arizona Flatbed Printer. -Finishing work on a Guillotine or Veloblade ready to be packaged and set out to the customer.
Barista/ Cafe Assistant
Muffin Break
Loughborough
07.2021 - 03.2024
- -Preparing food and drinks order's -Training new staff- displaying my interpersonal skills -Helping with stock take and organising which stock is low and what needs to be ordered. -Taking orders and payments over the till -Cleaning and cashing up at the end of each shift
Customer Service Advisor
Charnwood Borough Council
Loughborough
08.2019 - 07.2020
- -Answering phone calls and resolving nay issues that customers may have had, allowing me to develop my communication and problem-solving skills. -Taking payments over the phone -Gaining experience using computer systems such as Lagan, Excel, word and pay.net, which provided me with exceptional IT skills.
Barista/ Cafe Assistant
Tyler's Cafe and Department Store
Loughborough
07.2016 - 06.2018
- Taking customers' orders, while also preparing food and drinks orders, which displays my time management and organisational skills.
Education
BA Hons in History (2:1) -
Nottingham Trent University
Nottingham 09.2020 - 07.2023
Level 3 Extended Diploma in Animal Management with Science - undefined
Brooksby Melton College
GCSE's - undefined
Woodbrook Vale High School
Skills
- Written and Communicative skills
- Computer Literate (Microsoft PowerPoint and Microsoft Word)
- Time Management
- Excellent research skills
- Web / Social
- Customer service excellence
- Product upselling
- Resilience during long shifts
- Health and Safety
Certification
Level 2 Food and Hygiene Certificate
Custom
- Kelvin Browne, Area Manager at Muffin Break Cafe, Kelvinbrowne@hotmail.co.uk, 07572832635
- Nicholas Morton, History Lecturer at Nottingham Trent University, Nicholas.morton@ntu.ac.uk
- Alice Hart, Personal reference, Alice.hart67@yahoo.co.uk
Timeline
Barista/ Front of House Assistant
Butler's Coffee House
05.2024 - Current
Digital Production and Large Format Assistant
Loughborough University
05.2023 - 06.2024
Barista/ Cafe Assistant
Muffin Break
07.2021 - 03.2024
BA Hons in History (2:1) -
Nottingham Trent University
09.2020 - 07.2023
Customer Service Advisor
Charnwood Borough Council
08.2019 - 07.2020
Barista/ Cafe Assistant
Tyler's Cafe and Department Store
07.2016 - 06.2018
Level 3 Extended Diploma in Animal Management with Science - undefined
Brooksby Melton College
GCSE's - undefined
Woodbrook Vale High School
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