Anna McMullan
Belfast,United Kingdom
Summary
Highly dependable and dedicated professional with a strong foundation in organisational skills and a proven track record of reliability and responsibility. Demonstrates exceptional punctuality, adaptability, and self-motivation. A quick learner with a keen eye for detail, known for being trustworthy and efficient in all tasks undertaken. Ambitious and creative, with excellent communication skills and computer literacy, seeking to leverage these competencies towards achieving career growth in a dynamic environment.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Front of House Assistant
Tughans LLP
Belfast
01.2025 - Current
- Providing a professional welcome to clients both in person and on the phone.
- Demonstrating a high level of confidentiality.
- Receiving, scanning & saving post, hand deliveries & court work.
- Managing stationary ordering and stock distribution.
- Supporting the marketing and BD department with administrative duties (data capturing & processing) & client events.
- Organising solicitors' calendars and booking travel arrangements.
- Providing catering at client meetings.
- Assisting the managing partner with travel & meeting itineraries.
Client Service Representative
H&R Block Tax Accountants
Melbourne, Australia
06.2024 - 11.2024
- Handling a high volume of inbound & outbound calls professionally and efficiently, while maintaining exceptional customer service.
- Accurately booking appointments for tax return consultations, ensuring client's schedules and preferences are taken into account.
- Maintaining accurate records of client information, appointment details, and other relevant data in CRM systems.
- Meeting & exceeding KPI's relating to average handle times, call volume, appointment bookings, and call quality.
- Collaborating with team members in other departments to address client needs.
Receptionist (Relief Work)
Microsoft
Melbourne, Australia
04.2024 - 06.2024
- Set up meetings and greet visitors at reception.
- Respond to client's queries via email and social media.
- Order and manage office supplies.
- Collect and store client mail accordingly.
- Process invoices and manage accounts payable and receivable.
Receptionist
Melbourne Business Centre
Melbourne, Australia
10.2023 - 03.2024
- Meeting and greeting clients, guests and visitors
- Answering telephones, screening and directing calls
- Recording and handling daily mail and couriers/packages
- Booking and coordinating meetings and room hire
- Ensuring meeting rooms are kept clean and presentable
- Attending to client enquiries and general office tasks
Sales and Customer Service Agent
Greyhound Racing Ireland
Thurles, Ireland
07.2022 - 08.2023
- Dealing with day-to-day sales queries from customers and corporate clients
- Sending promotional emails, outbound selling, and inbound & outbound calls
- Meeting agreed sales targets
- Office administration and file management systems
- Monitoring customer feedback and responding to complaints in a timely & professional manner
- The use of CRM systems, including Salesforce and ResDiary
Education
Bachelor of Business - Tourism Management, Merit-Grade 1
Munster Technological University
Co. Cork, IrelandLeaving Certificate - 8 Subjects
Our Lady's Secondary School
Templemore, Co. Tipperary, IrelandSkills
- Highly Dependable
- Dedicated
- Well Organised
- Reliable and Responsible
- Punctual
- Quick Learner
- Detail-Orientated
- Trustworthy
- Self-Motivated
- Adaptable
- Computer literate
- Creative
- Communicative
- Efficient
- Intuitive
- Ambitious
- Salesforce proficiency
Accomplishments
- Exceeded daily KPI targets based on call handling & volume
- Top 20 in the Munster School's Cross Country 2016
- 3rd for innovation in the get up and go business awards 2016
- Head of the events department for the 2015-2016 yearbook
- Audit-specialist on the school bank
- Work experience in various work sectors
Certification
- Irish Driving License
- School Digital Champion 2015/2016
- Office Word, PowerPoint, OneNote, Access, & Excel Specialist
- 5th Year Accountancy Student of the Year 2017
- 5th Year Home Economics Student of the Year 2017
- 6th Year Irish Student of the Year 2018
Hobbies & Interests
- I enjoy walking, yoga and fitness in my free time.
- I took part in multiple cross country's and indoor running events.
- I have been playing the piano since the age of six.
References
References available upon request.
Timeline
Front of House Assistant
Tughans LLP
01.2025 - Current
Client Service Representative
H&R Block Tax Accountants
06.2024 - 11.2024
Receptionist (Relief Work)
Microsoft
04.2024 - 06.2024
Receptionist
Melbourne Business Centre
10.2023 - 03.2024
Sales and Customer Service Agent
Greyhound Racing Ireland
07.2022 - 08.2023
Leaving Certificate - 8 Subjects
Our Lady's Secondary School
Bachelor of Business - Tourism Management, Merit-Grade 1
Munster Technological University