Shyamkant Patil
SAP Programme Manager
Southampton,Hampshire
Summary
Certified Prince 2 Agile Practitioner with over 29 years of experience, including 16 years in SAP consulting and 13 years in business development within the engineering sector. Currently serving as SAP Service Delivery Manager for a major SAP S4/HANA program in the UK, successfully delivering numerous SAP projects, including implementations and multinational rollouts. Proven track record in presale's support for SAP leads and proposals, demonstrating strong analytical and problem-solving abilities. Recognized for exceptional customer service skills and effective communication, fostering positive client relationships and organizational growth.
Overview
35
35
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
SAP Project Manager
IT Quest UK Ltd
London
2025.09 - 2026.02
- Directed SAP project management for Green-field programme, ensuring operational continuity during transitions.
- Developed detailed project plans to facilitate accurate scheduling and resource allocation.
- Liaised with clients and vendors for effective integration of new systems.
- Adopted agile methodologies to improve flexibility in project execution.
- Facilitated problem-solving meetings to resolve issues swiftly to improve 10% timelines.
- Negotiated competitive pricing with vendors for services and systems.
- Coordinated stakeholder communications to enhance project outcomes.
- Conducted training sessions to improve team knowledge of SAP systems.
Service Delivery Manager
Tata Consultancy Services
Leeds
2023.06 - 2025.09
- Led SAP AMS engagement for transition programme, ensuring effective integration with providers.
- Managed comprehensive SAP transition process involving over 150 global team members.
- Shared expertise proactively to enhance team performance and achievement of objectives.
- Executed SAP AMS project in accordance with ITIL processes, overseeing Incident, Change, Problem, and Release Management.
- Identified and mitigated operational risks to minimise business disruption.
- Achieved SLA targets consistently, maintaining high customer satisfaction levels.
- Conducted continuous service improvements by analysing incidents and addressing pain points.
- Coordinated daily operations effectively by managing shift rota and status reporting to clients.
- Optimised resource allocation, maximising productivity and minimising wastage.
- Facilitated effective communication channels, promoting transparency and collaboration at all levels.
- Managed large-scale projects, ensuring timely completion within budget constraints.
Programme Manager for Kingfisher Plc.
Tata Consultancy Services Ltd
Southampton, Hampshire
2018.01 - 2023.05
- Delivered three multiple complex SAP technical upgrade, SAP BODS Upgrade, other SAP delivery projects
- Providing relevant support for Presales activities
- Responsible for overall end to end solution delivery, issues and risk handling and initiated appropriate corrective action, maintaining programme integrity and quality.
- Responsible for overall SAP template rollout for Easier programme - Cluster 2 for group operating companies in Europe (Poland, Romania, Russia, Spain, and Portugal)
- Customer facing role with stake holder management. Aided senior leadership by providing reports for continuous improvement or corrective action planning.
- Prepare project management plan, project costing and budgeting, delivery schedule, end to end ownership till project closure.
- Managing risk & issues, exception / change and reporting to key stake holders on project progress
Project Manager at Diageo PLC
Tata Consultancy Services Ltd
London, City of London
2015.06 - 2017.12
- Managed and delivered large SAP PI/PO implementation project as Project Manager for Multinational CPG company to enable successful delivery of project using AGILE methodology.
- Delivered 820 newly developed B2C interfaces from scratch within agreed budgets, timelines and standards using onsite - offshore model.
- Managed resource planning, compiling information for informed decision-making
- Identified and deployed resources with individual responsibilities for project completion
- Managed RAID successfully, governing milestones and noting adherence in line with project plans.
- Documented and maintained appropriate project plans and controls in line with change lifecycle.
SAP Delivery Manager
Tata Consultancy Services Ltd
Mumbai, Maharashtra
2010.06 - 2015.04
- SAP Delivery Manager handling team of 30 team member, major responsibilities were as under
- Daily monitoring of SLA, Incident deliverables, Change request
- Prepare project plan and track delivery schedule as per plan.
- Conducting steering committee meeting for project status update to relevant stakeholders
- Preparation and updating daily as well as weekly status.
- Resource planning & controlling, project budget, monthly revenue planning.
- Managed complete lifecycle from implementation till service handover to shared service.
- Worked for SAP IS-Oil implementation and its support.
Service Delivery lead at Royal DSM NV
ATOS Origin India Limited
Sittard
2008.02 - 2010.04
- Established SAP service coordination for AMS team across 12 global business groups.
- Conducted analysis to configure and set up inter-company sales and stock transfers.
- Provided second-line support, resolving incidents within SLA limits for ECC R/3 system.
- Fostered collaboration across client businesses to enhance cross-functional alignment.
- Delegated priorities based on staff capabilities to ensure operational efficiency.
- Translated senior management directives into actionable policies and implemented changes effectively.
IT Analyst
Tata Consultancy Services Ltd
Mumbai
2005.10 - 2007.09
- Worked as SAP- SD functional consultant from offshore Mumbai location.
- Requirement gathering from key users for pricing, configured new pricing procedure, new conditions type, new access sequence using condition technique improved overall process by 10%
- Configuration account determination, tax determination, Text determination and billing plan, set up business processes of Inter-company sales and cross company stock transfers
- Unit testing as per test scripts, Integration testing as per test scripts, Regression testing using ECATT to improve timelines by 10%
- Using LSMW - pricing and customer master data upload optimised upload time by 20%
- Responsible for configuration, output development, pricing, inter-company sales, returns, credits, and billing.
- Creation and customization of specific sales documents, excise documents, configured text and output determination Procedures.
- Responsible for CIN -SD and MM configuration using base line template. Provided training to Key users, End-user manuals and configuration documents preparation.
SAP SD Consultant
Aakit Technologies Pvt Ltd
Mumbai, Maharashtra
2004.12 - 2005.09
- Worked as SAP SD functional consultant as well as SAP CIN consultant improved efficiency by 20% on delivery timelines.
- Define and assign enterprise structure, customer facing role.
- Contributed to SAP system design, build and deployment, leading implementation across lifecycle.
- Used client-facing consulting capabilities to deliver outstanding service and satisfaction.
- Partnered cross-functionally to identify and resolve code issues. Developed test cases and scripts for quality assurance use.
Business Relationship Manager
PT. Trimitra Wujud Rekanusa
Jakarta
1997.09 - 2004.04
- Product range was firefighting & protection equipment, consumables, and systems.
- Instrumental in developing key customer accounts, Majority of customers were from oil and gas industry.
- Worked on different oil field's locations in Sumatra and Java Islands
- Major focus on enhancing sales of company.
- Responsible for large accounts of company for revenue 10+M USD band.
Senior Sales Executive
ITW SIGNODE India Ltd
Mumbai, Maharashtra
1994.05 - 1997.08
- Product range was Non-destructive testing equipment's and consumables.
- Lead, supervise and directed all dealers & their marketing staff for company in region to improve sales by 30%.
- Formulated annual business plans & business strategies for company.
- Prepared formal Marketing information and monitoring system & implemented same effectively throughout company's branch offices.
Application Engineering Specialist
COSMICS FONTECH LIMITED
Mumbai, Maharashtra
1991.06 - 1994.04
- Product range was 100% special purpose welding electrodes and consumables.
- Lead, supervise and directed all dealers & their marketing staff for company's in region.
- Managed receivables of company for western zone and ensured that receivables situation was brought under control
- Oversaw hardware-software integration, enhanced system performance considerably.
Education
Bachelor of Engineering - Chartered Engineer, Mechanical Engineering
Institute of Mechanical Engineering
Mumbai, Maharashtra 1994.06 - 1997.06
Diploma in Mechanical Engineering - Mechanical Engineering
S.B.M.P
Mumbai 1987.06 - 1991.06
Skills
- PRINCE2 Agile practitioner
- SAP program management
- Project budgeting and planning
- Presales support
- Program compliance
- Transitional leadership
- Effective communication
- SAP implementation
- SAP configuration
- Stakeholder communication
- Vendor negotiation
- ITIL frameworks
Websites
Certification
- SAP SD - My SAP SCM Order Fulfilment
- Certified Prince2 Agile Practitioner
LANGUAGES
English - Fluent
Hindi - Fluent
Indonesian
Marathi - Native
Timeline
SAP Project Manager
IT Quest UK Ltd
2025.09 - 2026.02
Service Delivery Manager
Tata Consultancy Services
2023.06 - 2025.09
Programme Manager for Kingfisher Plc.
Tata Consultancy Services Ltd
2018.01 - 2023.05
Project Manager at Diageo PLC
Tata Consultancy Services Ltd
2015.06 - 2017.12
SAP Delivery Manager
Tata Consultancy Services Ltd
2010.06 - 2015.04
Service Delivery lead at Royal DSM NV
ATOS Origin India Limited
2008.02 - 2010.04
IT Analyst
Tata Consultancy Services Ltd
2005.10 - 2007.09
SAP SD Consultant
Aakit Technologies Pvt Ltd
2004.12 - 2005.09
Business Relationship Manager
PT. Trimitra Wujud Rekanusa
1997.09 - 2004.04
Bachelor of Engineering - Chartered Engineer, Mechanical Engineering
Institute of Mechanical Engineering
1994.06 - 1997.06
Senior Sales Executive
ITW SIGNODE India Ltd
1994.05 - 1997.08
Application Engineering Specialist
COSMICS FONTECH LIMITED
1991.06 - 1994.04
Diploma in Mechanical Engineering - Mechanical Engineering
S.B.M.P
1987.06 - 1991.06