Shweta Panchal
Mitcham,Merton Abby
Summary
Innovative, Passionate, Resilient with 6+ years of success in strategic planning, innovative sales techniques, and partnership cultivation. Proven track record in negotiating lucrative deals and closing high-impact projects. Results-driven customer service professional with a proven ability to resolve issues, build trust, and enhance customer loyalty. Skilled in effective communication, problem-solving. Dedicated to exceeding expectations and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor (AXS UK)
FOUNDEVER
Kingston upon Thames
01.2024 - Current
- Managed high volumes of queries and emails daily to ensure client satisfaction across multiple events for prestigious venues: Wembley Stadium, AEG Presents UK, OVO Arena Wembley, O2 Arena, and BST Hyde Park
- Supervised accessible needs customers and perform a supervisor role during major festivals and Provide guidance and assistance to ensure smooth operations
- Liaise with managers and supervisors to address venue-related issues promptly and Escalate customer inquiries effectively to ensure timely resolution
- Managed box office operations at Wembley Stadium for prestigious events including the Summertime Ball and Taylor Swift Era Tour
- Handled ticketing and customer service duties with a focus on delivering exceptional client satisfaction
- Implemented efficient ticketing processes to ensure smooth event operations and customer satisfaction
Senior Business Development Executive
KRISHAWEB: WEB DESIGN AGENCY
Ahmedabad
01.2022 - 06.2023
- Collaborated with C-suite executives starting from Small, Medium as well as an enterprise company for Web Design, UI/UX Design, Web Development (in CMS development, E-commerce Solutions, and Custom Framework Solutions), Digital Marketing, Video Production, and many more web consultations
- Focused on multiple aspects like Sales strategy development, SEO campaigns, Business Development, B2B Marketing, B2C Marketing, Business Strategy, Inbound Market Strategy and Outbound sales
Senior Business Consultant
SPACE- O TECHNOLOGIES
Ahmedabad
12.2019 - 01.2022
- Responsible for creation and management of new accounts, focusing on building enduring long-term business relationships
- My responsibilities include crafting winning proposals, responding to client inquiries, and maintaining a systematic approach to targeted markets
- Having a knowledge of various industries including healthcare, finance, education, and logistics
- Expertise in iPhone App Development, iPad App Development, Android App Development, and Cross platforms like React, Native, PhoneGap and Flutter
- Worked with cross-functional engineering, design, and marketing teams to develop new product strategies, lead project kick-off meetings and drive a successful project outcome
Senior Business Development Executive
AZILEN TECHNOLOGIES PVT LTD
Ahmedabad
07.2019 - 12.2019
- Responsible for Key Account Management and revenue generation specifically in Europe Territory
- Helping organizations leverage the best technologies based on their use-cases and come up with an effective solution to overcome their hurdles/pain areas, in line with their core objectives/goals
Business Development Executive
ZEALOUS SYSTEM PVT LTD
Ahmedabad
07.2018 - 06.2019
- Experienced in working with CRM like HubSpot for managing leads, Prospects, follow up and ongoing projects
- Implemented long-term sales strategies to drive profitable sales growth, including evaluating and implementing new sales techniques
- Communicated, negotiated, and partnered with vendors in the product development phase, considering scope
Education
Master Of Computer Application -
L.D. College of Engineering
01.2017
Bachelor Of Computer Application -
Xavier Institute of Computer Application
01.2015
Skills
- Customer-focused with a positive attitude
- Meeting KPIs and managing escalations
- CRM Software (ZENDESK,HUBSPOT, PIPEDRIVE, SALESFORCE)
- Inbound Marketing
- Outbound Sales
- Negotiation and Closing
- Account Management
- Excellent communication and active listening
- Problem-solving and conflict resolution
- Competitive Analysis
- Market Research
Timeline
Customer Service Advisor (AXS UK)
FOUNDEVER
01.2024 - Current
Senior Business Development Executive
KRISHAWEB: WEB DESIGN AGENCY
01.2022 - 06.2023
Senior Business Consultant
SPACE- O TECHNOLOGIES
12.2019 - 01.2022
Senior Business Development Executive
AZILEN TECHNOLOGIES PVT LTD
07.2019 - 12.2019
Business Development Executive
ZEALOUS SYSTEM PVT LTD
07.2018 - 06.2019
Master Of Computer Application -
L.D. College of Engineering
Bachelor Of Computer Application -
Xavier Institute of Computer Application
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