VISHNU SHAJI
COVENTRY,WEST MIDLANDS
Summary
Offering strong organisational skills and proactive attitude towards problem-solving. Knowledgeable about teamwork, time management, and maintaining high standards of customer service. Ready to use and develop communication, adaptability, and attention to detail skills in management role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Advisor
Severn Trent Water
Coventry, West Midlands
05.2023 - Current
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls, emails and WhatsApp chat to respective department or personnel to address specific issues.
- Supported team by demonstrating respect and willingness to help.
- Supported Waste Service recovery team in handling customer complaints.
- Proactively worked and collaborated with other stakeholders within company to get desired outcome for customers.
Customer Service Agent
Singapore Airlines
Kochi , India
03.2020 - 08.2022
- Greeting customers with kind and courteous customer service, rather if passengers need help with checking in, checking in baggage at counter.
- Verifying identification and travel documents to efficiently board passengers for on time departure.
- Demonstrated ability to manage time effectively while working in high-paced environment.
- Utilize effective team work and inter personal skills to safely achieve company goals and major objectives.
Airport Customer Service Agent
Saudi Airlines
Kochi, India
12.2013 - 02.2020
- Advised customers regarding flight enquiries, checking availability and confirming reservations.
- Announced and provided information on arrival and departure times, boarding procedures, gate changes and carry on regulations.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Coordinated ticket counter activities with those on ramp regarding baggage handling to assure that all bags get on the ongoing flight.
Education
Bachelor of Arts - Economics
St. Albert's College
Kochi 03.2007 - 05.2011
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute
04.2009 - 05.2010
Skills
- Customer Relations
- Friendly
- Calm
- Excellent English communication, written and verbal
- Team player
- Organized
- Customer focused
- Empathetic
- Positive
Certification
Level 2 Customer Service Certificate
- Customer Service Principles, Customer Needs and Expectations, Communication and Behaviour, Responding to Customers' Problems or Complaints Training - 20-02-23
Timeline
Customer Service Advisor
Severn Trent Water
05.2023 - Current
Customer Service Agent
Singapore Airlines
03.2020 - 08.2022
Airport Customer Service Agent
Saudi Airlines
12.2013 - 02.2020
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute
04.2009 - 05.2010
Bachelor of Arts - Economics
St. Albert's College
03.2007 - 05.2011
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