Shuxian Liu
Southampton,UK
Summary
Proactive and reliable professional with strong experience in customer service, workflow coordination and day-to-day operational support. Quick to learn new systems and processes, skilled in managing tasks independently, resolving enquiries and maintaining accuracy under pressure. Known for clear communication, adaptability and consistent contribution to smooth team operations in fast-paced environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Manager
Tea-Rex Bubble Tea & Supermarket
Southampton, Hampshire
07.2024 - Current
- Managed store operations during full shifts, serving 80–120 customers daily
- Coordinated stock allocation and shelf organisation with partnered supermarket, supporting weekly replenishment and consistent stock rotation.
- Assisted supermarket team with rota planning and merchandising during peak periods.
- Produced over 200 drinks per shift, maintaining consistent quality requested by regular customers.
- Resolved escalated enquiries promptly to uphold service standards.
- Ensured compliance with hygiene and safety regulations across all preparation and service areas.
- Executed opening and closing routines to maintain operational readiness.
Assistant Manager
Centenary Restaurant
Southampton, Hampshire
02.2024 - 06.2024
- Supported front-of-house operations in 100-seat restaurant, ensuring smooth and efficient service flow.
- Trained and supported 5+ new team members, maintaining consistent service standards.
- Handled guest enquiries and resolved issues promptly, contributing to positive customer experience.
- Coordinated team tasks during peak periods, reducing wait times and improving efficiency.
- Monitored stock levels and assisted with routine ordering to prevent shortages.
- Managed cash and card transactions with 100% accuracy.
Assistant manager
Taning Bubble Tea
Southampton, Hampshire
09.2023 - 01.2024
- Supported beverage preparation and customer service during busy periods, serving 60–90 customers per shift.
- Prepared ingredients and organised workstations ahead of service to support smooth shift transitions.
- Restocked supplies and monitored ingredient usage during shifts to maintain readiness.
- Maintained clean service areas and ensured equipment remained in working order during shifts.
- Assisted with basic stock organisation and routine replenishment to support consistent availability.
- Responded to customer enquiries and provided friendly service support, handling 20–30 interactions per shift.
Education
Master of Public Administration
University of Southampton
Southampton 09.2023 - 07.2024
BA International Economics and Trade
Anyang Normal University
09.2019 - 07.2023
Skills
- Customer service and communication
- Multitasking and prioritisation
- Problem-solving and adaptability
- Attention to detail
- Time management
- Team collaboration
- Cash handling
- Stock control & inventory management
- Service efficiency
- Team leadership & training
Affiliations
- Hiking and outdoor activities
- Caring for plants and nature
- Reading non-fiction
- Creative handicrafts
Languages
English
Upper intermediate
Chinese (Mandarin)
Native
Activities
- Wildlife Society & Hiking Club – developed teamwork, communication and resilience through regular group activities.
Timeline
Assistant Manager
Tea-Rex Bubble Tea & Supermarket
07.2024 - Current
Assistant Manager
Centenary Restaurant
02.2024 - 06.2024
Assistant manager
Taning Bubble Tea
09.2023 - 01.2024
Master of Public Administration
University of Southampton
09.2023 - 07.2024
BA International Economics and Trade
Anyang Normal University
09.2019 - 07.2023