Shu Man Kwok
Bristol,Bristol
Summary
Over the past 6 years I have worked in a variety of customer service roles for both public and private organizations, delivering high quality service to a range of people – including students and paying customers. I am meticulous, hard working and details orientated. I thrive in a public facing environment and love to make people happy and satisfied. I am brilliant at dealing with high pressure situations whether in an administrative setting or a customer service one. I am personable, very efficient and passionate about my work and will be an asset to your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ward Operative
NHS North Bristol Trust
Bristol
08.2025 - Current
- Ensured 100% accuracy of daily menus and special requirements to avoid errors.
- Communicated clearly with ward staff daily to solve problems and provide good service.
- Passed the government DBS check. proving I am reliable and trustworthy.
- Prepared orders for dispatch, ensuring accuracy and timely delivery to patients.
Railway Station Assistant
Adecco Employment Agency
Bristol
03.2024 - Current
- -Guided large crowds safety during very busy events to maintain order.
Greeted passengers and provided clear, precise information to the public. - Helped individuals with boarding, seating and luggage, fostering customer loyalty and trust.
- Kept a close eye on platforms and gates to ensure everyone's safety.
- Helped passengers with special needs patiently and kindly.
- Managed customer enquiries at the station, offering timely and accurate information to facilitate smooth journeys.
Accommodation Assistant
University of the West of England
Bristol
06.2024 - 09.2024
- This is temporary work of 3 months.
- Acted as a friendly and approachable first point of contact for students' inquiries, providing support in a large residential community.
- Maintained high cleanliness standards in all accommodation areas, contributing to positive guest experiences.
- Worked well with the team to finish daily tasks smoothly.
- Assisted in coordinating events and handling administrative duties to ensure smooth daily operations.
- Actively engaged with residents to foster a positive and harmonious living environment, demonstrating strong interpersonal and communication skills.
Resident Advisor
Five Education
Bristol
01.2023 - 07.2023
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
F&B Team Member
Accor UK Business
Bristol
07.2022 - 01.2023
- Provided high-quality customer service in a fast-paced hotel environment, working efficiently with the team.
Registration Officer
Immigration Department of Hong Kong
Hong Kong
11.2018 - 04.2022
- Served as the first point of contact, assisting a high volume of citizens daily.
- Accurately processed and verified sensitive identity registration applications and conducted document review.
- Helped applicants complete complex forms while ensuring strict compliance with government rules.
- Maintained confidentiality of personal data and provided excellent customer service.
Education
Diploma of Higher Education - Interior Design
Hong Kong Design Institute
Hong Kong 01-2013
Lok Sing Tong Ku Chiu Man Secondary School
Bristol01-2009
Skills
- Customer service
- Time-management
- Effective communication
- Data Entry
- Customer service orientation
- Public Relations
- Stress management
- Data input
- Enrolment procedures
- Document filing systems
- Computer literacy
Certification
Disclosure & Barring Service Enhanced Certificate 2024
Timeline
Ward Operative
NHS North Bristol Trust
08.2025 - Current
Accommodation Assistant
University of the West of England
06.2024 - 09.2024
Railway Station Assistant
Adecco Employment Agency
03.2024 - Current
Resident Advisor
Five Education
01.2023 - 07.2023
F&B Team Member
Accor UK Business
07.2022 - 01.2023
Registration Officer
Immigration Department of Hong Kong
11.2018 - 04.2022
Diploma of Higher Education - Interior Design
Hong Kong Design Institute
Lok Sing Tong Ku Chiu Man Secondary School