Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

MUNEZA QASIM

London,Essex

Summary

Experienced healthcare administrator with a proven track record in patient management, database coordination, and healthcare administration within leading organisations such as Moorfields Eye Hospital NHS Foundation Trust and BUPA Health Centre. Demonstrates exceptional organisational skills, time management, and multitasking expertise to ensure seamless operations in pre-operative assessments, booking coordination, and clinical research data management. Adept at maintaining data quality standards, facilitating team collaboration, and delivering customer service excellence while adhering to regulatory compliance. Career focus includes enhancing operational efficiency and contributing to patient-centred care through innovative solutions and effective communication.

Overview

5
5
years of professional experience
6048
6048
years of post-secondary education
1
1
Certification

Work History

Band 3 Pre-Operative Assessment Ward Clerk

Moorfields Eye Hospital NHS Foundation Trust
London
09.2022 - 09.2023
  • Managed daily operations of wards independently without supervision.
  • Tracked patient health records accurately using electronic case note tracking system.
  • Liaised with nurses, doctors, and theatre staff regarding surgical changes or issues.
  • Informed all departments about patient surgery changes, including cancellations.
  • Prepared surgical notes, ensuring proper filing of all relevant documentation.
  • Answered calls from theatres and recovery to coordinate patient transfers for surgery.
  • Communicated effectively with nursing staff to facilitate timely message relay for theatre operations.

Band 3 Booking Co-ordinator

Moorfields Eye Hospital NHS Foundation Trust
London
08.2021 - 02.2022
  • Registered all new referrals in Patient Administration System within 24 hours.
  • Ensured timely sending of referral letters to relevant services via document management system.
  • Managed booking processes for Neuro-Ophthalmology and Strabismus service, adhering to established procedures.
  • Monitored waiting list to ensure patient bookings complied with Access Policy.
  • Escalated potential breaches according to Standard Operating Policy.
  • Consulted clinical staff on urgent appointment requirements for patients needing accommodation.
  • Managed all GP referrals through e-Referral System, ensuring workflows were cleared promptly.
  • Coordinated data collection related to activity linked with waiting time standards for performance reporting.

Band 4 Data Officer

Moorfields Eye Hospital NHS Foundation Trust
London
08.2019 - 02.2020
  • Delivered comprehensive administrative support and data management for Clinical Research Facility team.
  • Ensured effective quality management and reporting of study data within CRF.
  • Maintained accurate patient lists for designated studies by managing database information.
  • Tracked progress and outcomes by supporting maintenance of accrual trial records.
  • Captured clinical data promptly from sources, adhering to established procedures.
  • Secured storage and retrieval of clinical trial data in compliance with regulations.

Band 3 Administrator

BUPA Health Centre
London
09.2018 - 03.2019
  • Handled over fifty customer calls daily, ensuring prompt resolution of inquiries.
  • Drove client feedback to inform management for necessary corrective actions.
  • Managed all incoming business and client information requests efficiently.
  • Consulted with patients regarding appointment requests and billing inquiries.
  • Trained junior team members on administrative processes and performance strategies.
  • Provided personal assistant support to medical staff, enhancing operational efficiency.

Education

BSc Honours - Psychology

Goldsmiths, University
London

Diploma of Higher Education - Health & Social Care

Newham College of Further Education
London

GCSEs -

The Palmer Catholic Academy
London

Skills

  • Patient management and confidentiality
  • Database coordination and quality assurance
  • Team collaboration and multitasking
  • Telephone etiquette and professional correspondence
  • Typing proficiency
  • Microsoft Office suite expertise
  • Written and verbal communication skills
  • NHS policies knowledge

Affiliations

  • Cooking
  • Reading
  • Listening to podcasts
  • Watching documentaries
  • Painting
  • Volunteering
  • Travelling
  • Hosting parties/ events
  • Photography
  • Gaming and solving puzzles

Certification

  • Safeguarding Children Level One
  • Safeguarding Adults Level Two
  • Equality, Diversity, and Human Rights
  • Conflict Resolution
  • PPE Donning and Doffing
  • Moorfields Fire Safety Booklet
  • Lone Workers
  • Complaints Handling
  • Information Governance and Data Security - including the Caldicott Protocols and Data Protection
  • Infection Prevention and Control Level Two

Languages

English
Fluent
Urdu
Fluent
Punjabi
Fluent

References

References available upon request.

Timeline

Band 3 Pre-Operative Assessment Ward Clerk

Moorfields Eye Hospital NHS Foundation Trust
09.2022 - 09.2023

Band 3 Booking Co-ordinator

Moorfields Eye Hospital NHS Foundation Trust
08.2021 - 02.2022

Band 4 Data Officer

Moorfields Eye Hospital NHS Foundation Trust
08.2019 - 02.2020

Band 3 Administrator

BUPA Health Centre
09.2018 - 03.2019

BSc Honours - Psychology

Goldsmiths, University

Diploma of Higher Education - Health & Social Care

Newham College of Further Education

GCSEs -

The Palmer Catholic Academy

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