Shumaila Mohammad
Huddersfield,Kirklees
Summary
Driven and clinically expert HCPC Registered Biomedical Scientist transitioning into Medical Sales. Currently serving as an Associate Practitioner in Point of Care Testing (POCT) within the NHS, offering a unique combination of technical laboratory expertise and frontline clinical support experience. Highly proficient in the operation, training, and troubleshooting of diagnostic platforms from industry leaders including Abbott, Siemens, Roche, Werfen, Radiometer, and Nova. Proven track record of navigating complex NHS environments to deliver technical training to multidisciplinary teams and ensuring regulatory compliance under ISO 15189/22870. Committed to leveraging deep clinical insights and stakeholder management skills to drive product adoption, improve patient pathways, and achieve commercial growth for a forward-thinking MedTech or Diagnostics organisation.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Associate Practitioner
Calderdale and Huddersfield NHS Foundation Trust
Huddersfield, West Yorkshire
08.2023 - Current
- Served as the go-to technical specialist for diagnostic equipment from major brands including Abbott, Siemens, Roche, Werfen, Radiometer, and Nova.
- Led Trust-wide training sessions and inductions, ensuring clinical staff at all levels felt confident and competent using complex medical devices.
- Managed the rollout of new technology across different wards, staying on-site to provide troubleshooting and support during the critical go-live phase.
- Quickly resolved hardware and software issues in high-pressure areas like A&E and ICU to ensure patient testing was never interrupted.
- Acted as a bridge between NHS procurement, clinical teams, and manufacturers to help select and purchase the right equipment.
- Ran validation and verification tests on new machinery, working closely with Consultants to compare different products available on the market.
- Developed strong, trusting professional relationships with everyone from laboratory leads to frontline surgical and nursing teams.
- Took full responsibility for stock control and manufacturer ordering, ensuring essential supplies were always available and managed within budget.
- Mastered the ability to prioritise a heavy workload in fast-paced hospital environments without losing focus on detail or quality.
Customer service advisor
Santander UK
Bradford, West Yorkshire
01.2023 - 07.2023
- Built long-term client trust through empathetic problem-solving and the professional de-escalation of complex concerns.
- Consistently exceeded demanding KPI targets for issue resolution and service quality while managing high-volume account queries.
- Skilled at diagnosing complex technical problems and articulating clear solutions to clients at all levels of understanding.
- Coordinated cross-functionally with multidisciplinary teams to resolve multifaceted client issues and ensure service continuity.
Sales executive
Furnico Living
Halifax, Calderdale
01.2021 - 07.2021
- Consistently exceeded revenue targets and growth KPIs through high-volume prospecting and disciplined account management.
- Conducted comprehensive competitor research and consumer trend analysis to drive strategic planning and territory growth.
- Managed the full sales lifecycle—from initial lead generation to post-sale support—resulting in high client retention and referrals.
- Translated complex technical specifications into customer-centric solutions to influence purchasing decisions and exceed client needs.
- Orchestrated daily sales calls, lead follow-ups, and financial transactions while maintaining 100% accuracy in CRM data and order processing.
Crew member
McDonald's
Halifax, Calderdale
05.2018 - 12.2020
- Thrived in fast-paced, high-volume environments, managing rapid workflows and resolving complex customer issues under pressure.
- Maintained 100% adherence to strict health, safety, and operational protocols to ensure consistent quality and regulatory standards.
- Supported the onboarding and development of new staff members to enhance team productivity and service delivery.
- Executed accurate stock-takes and supply management to ensure seamless daily operations and resource availability.
- Applied quick decision-making and professional communication to de-escalate complaints and maintain client satisfaction.
Education
Bachelor of Science - Biomedical Science
University of Bradford
Bradford 09.2020 - 07.2024
BTEC Level 3 National Extended Diploma - Health and Social Care
Calderdale College
Halifax 09.2015 - 07.2017
Skills
- Clinical & Technical Fluency
- NHS Stakeholder Management
- Clinical Training & Education
- Technical Troubleshooting
- Regulatory Compliance
- Commercial Awareness
- Data-Driven Decision Making
- Territory & Resource Management
- Infection Control
- Accurate administrative skills
Affiliations
- Horticulture
- Swimming
- Theme Parks/ Thrill seeking
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
References
References available upon request.
Certification
HCPC Registered Biomedical Scientist.
Full UK Driving License
Timeline
Associate Practitioner
Calderdale and Huddersfield NHS Foundation Trust
08.2023 - Current
Customer service advisor
Santander UK
01.2023 - 07.2023
Sales executive
Furnico Living
01.2021 - 07.2021
Bachelor of Science - Biomedical Science
University of Bradford
09.2020 - 07.2024
Crew member
McDonald's
05.2018 - 12.2020
BTEC Level 3 National Extended Diploma - Health and Social Care
Calderdale College
09.2015 - 07.2017