Shuma Begum
London,United Kingdom
Summary
I am a tenacious individual who performs well in high-pressured situations due to love for environments that are dynamic. I believe all the skills I have gained through my work experience, can transfer to a wide range of settings. I have an innate ability to preserve, endure and adapt to situations when necessary. I have an optimistic but equally a realistic outlook on situations while having the ability to empathise and collaboratively work with others.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Correspondence Officer
Ministry of Housing, Communities and Local Government
London
2023.11 - 2026.03
- Leading in ensuring high quality drafts.
- Building knowledge of policy areas and staying updates on emerging trends.
- Communicating with policy officials and keeping them informed of any changes whilst also keeping up to date with specific departmental drafting preferences.
- Helping in delivering improvements to improve the quality and timeliness of drafts.
- Leading and organising my case work and ensuring everything is reviewed in 24 hours and issues are escalated.
- Chasing cases regularly to ensure deadlines are being met through various forms of communication such as phone calls, email and Microsoft Team.
- Draft standards response and put them through quality assurance procedures
- Monitoring the department’s general queries email inbox and processing correspondence
- Checking draft replies before recording them and referring them to the ministers’ offices, returning any drafters that are inadequate with an explanation of changes required
- Accurate scanning and logging of ministerial and treat official correspondence on the correspondence management system
- Post opening and re-directing incorrectly addressed mail
Business Coordinator
Greater London Authority
London
2022.10 - 2023.06
- Lead the coordination of responding to a high volume of sensitive correspondence responding to the public, boroughs, politicians and other key stakeholders, in liaison with key contacts at London Fire Brigade.
- Coordinate correspondence for the team, to provide responses to letters or emails received by the Mayor or Deputy Mayor. This includes the allocation of correspondence to appropriate team members, liaison with London Fire Brigade officers, arranging or providing responses, and maintaining tracking records.
- Coordinate the Mayor’s Question process for the team, to provide answers to questions from Assembly Members. This includes the allocation of correspondence to appropriate team members, liaison with London Fire Brigade officers, arranging or providing responses, and maintaining tracking records.
- Representing the Fire team in liaison with internal and external colleagues
- Project support to for projects aimed at delivering London’s City Resilience Strategy, including support to other GLA teams and directorates leading on delivery.
- Maintain and update the various trackers (correspondence, visit logs etc.)
- Proofread and edit briefings, letters and reports for approval.
- Provide comprehensive administrative support for events - send invitations and monitor guest responses, book venues, complete all necessary reservation/booking forms and obtain the relevant approval for events/promotional materials and order catering/supplies as required, ensuring invoices are paid promptly
- Provide a first point of contact for the Fire team with internal and external stakeholders and maintaining a list of key contacts.
- Create, maintain and update office Action Log
- Maintain filing systems for invoices and purchase orders
Personal Assistant
Department of Education
London
2021.11 - 2022.10
- VX recruitment system – creating vacancies, help and support for candidates, collating candidate sift results, creating spreadsheets with candidate information with scoring, success and feedback and inputting results
- Scheduling interviews for candidates, creating timetables for panellists, managing bookings, cancellations & questions
- Commissioning & collating responses to request information or action on DDs behalf
- Setting up & maintaining effective systems such as briefing rotas which ensures equal contribution for commissions to prevent potential capacity issues
- Coordinating & building rapport with internal and external stakeholders
- Creating OneNotes highlighting prioritisations, and submitting necessary documents for pre-briefs, teach-ins & clearances
- Looking ahead to proactively manage DDs time and competing priorities through extensive diary management
- Acting as secretariat for meetings whilst maintaining confidentiality
- Contributing to divisional communication channels & working in a volatile and dynamic governmental environment
- Organising agendas, timetables, and papers for boards
Finance Apprentice
KPMG
London
2019.10 - 2021.10
- Completing & leading chargeable work which consisted of creating scenarios that calculated taxes according to seniority, assignment country & family size
- Preliminary testing for specific software for international clients to flag errors & make suggestions for seamless use
- Completing legal documents for clients such as Letters of Authority and BODs
- Requesting information about stocks and shares from clients whilst also calculating amounts alongside a mentor
- Completing research tasks on companies regarding auditors, rewards programmes & historical information
- Improving the quality of service through taking initiative by creating a document that collated all necessary information for the US KPMG team to provide 30+ employees of our client with access to our software
- Communicating with all levels of seniority to ensure legal documents were signed
Education
GCSE -
Central Foundation Girls School
London 2010.09 - 2015.07
A-Levels -
Central Foundation Sixth Form
London 2015.09 - 2017.07
City and Guilds Level 2 Award - ILM Introduction to Mentoring Skills
2016.09 - 2017.01
Skills
- Informed decision making
- Microsoft Office proficiency
- Administrative Support
- Time Management
- Policy Awareness
- Stakeholder Management
- Attention to Detail
- Interview Scheduling
- Candidate Sifting
- Policy Liaison
Timeline
Correspondence Officer
Ministry of Housing, Communities and Local Government
2023.11 - 2026.03
Business Coordinator
Greater London Authority
2022.10 - 2023.06
Personal Assistant
Department of Education
2021.11 - 2022.10
Finance Apprentice
KPMG
2019.10 - 2021.10
City and Guilds Level 2 Award - ILM Introduction to Mentoring Skills
2016.09 - 2017.01
A-Levels -
Central Foundation Sixth Form
2015.09 - 2017.07
GCSE -
Central Foundation Girls School
2010.09 - 2015.07