Abby Daniels
Dudley,Westmidlands
Summary
Detail-oriented Operations Coordinator with a focus on maintaining high standards and ensuring compliance. Strong organisational and communication skills support effective teamwork and problem-solving in fast-paced environments. Adept at fostering collaboration while delivering exceptional attention to detail and adaptability. Committed to contributing to organisational goals through a proactive and enthusiastic approach.
Overview
10
10
years of professional experience
Work History
Senior Reablement Officer
Sandwell Council
, Westmidlands
2023.05 - Current
- Managed team of 8 on shift, providing leadership and guidance to ensure high-quality care and efficient unit operations.
- Work alongside social workers, Nurses, Drs, on a daily basis.
- Coordinated daily care activities to support patient needs.
- Prepared detailed reports weekly for management, highlighting concerns and strategic recommendations.
- Completing sickness stages with staff when required, and monitoring sickness.
- Completing annual reviews and check-ins with staff.
- Completions of the Care Certificates with new staff, offering guidance and making sure policies and procedures are followed.
- Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
- Conducted employee evaluations to identify areas for improvement and made recommendations for professional development.
- Led training sessions on regulatory compliance, enhancing team's knowledge and skills.
- Completing of Care Plans, Risk assessments.
- Administering medication on a daily basis. Making sure stock takes are completed weekly.
Care Support Worker
Dudley Council
, Westmidlands
2018.09 - 2023.01
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Provided personalised care and support to residents, enhancing their quality of life.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Coordinated with family members, providing updates and involving them in care decisions.
- Administered medication under supervision, adhering to strict healthcare guidelines.
Care Assistant
Home Instead Senior Care
, Westmidlands
2016.02 - 2018.01
- Assisted patients with showering, cleaning, and toileting duties.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Kept client information secure and confidential.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Conducted household tasks, including cleaning and laundry, to maintain a safe environment.
- Aided patients with eating and drinking by providing direct assistance during meals.
- Assisted clients with medication management, following prescriptions and doctors' instructions.
- Supported people with social and physical health with a proactive and helpful approach.
Education
NVQ Level 2/3 - NVQ
Dudley Council
Dudley, DUD2010-01
Skills
- Care coordination
- Medication administration
- Compliance monitoring
- Risk assessment
- Care planning
- Report preparation
- Microsoft Office proficiency
- Policy implementation
- Employee training
- Team leadership
- Assigning work
- Performance evaluation
- Strategic planning
- Time management
- Microsoft Office proficiency
- Attention to Detail
- Adaptive problem solving
- Informed decision making
- Critical decision making
- Team building
- Accountability and teamwork
- Teamwork
- Conflict Resolution
- Health and Safety adherence
- Schedule setting
- Service commitment
- Empathy and compassion
- Patience and tolerance
- Performance evaluation
- Accountability and teamwork
Timeline
Senior Reablement Officer
Sandwell Council
2023.05 - Current
Care Support Worker
Dudley Council
2018.09 - 2023.01
Care Assistant
Home Instead Senior Care
2016.02 - 2018.01
NVQ Level 2/3 - NVQ
Dudley Council