Shubha Reddy

* Advising clients on Life Insurance, Critical Illness, Income Protection and Business Protection.

* Conducting comprehensive financial protection reviews. * Cultivating long-term client relationships through tailored annual reviews to enhance client satisfaction.

* Liaising with mortgage advisers, lenders and insurers.

* Preparing FCA-compliant suitability reports.

* Maintaining Consumer Duty and FCA compliance.

* Meeting protection sales targets and driving business development initiatives to expand client base.

* Managing policy applications from recommendation to completion.

* Assisting vulnerable customers according to FCA guidance to ensure appropriate support and protection.

• Lead full-cycle recruitment, aligning job design, advertising, interviews, and onboarding.
• Drive end-to-end ownership of the employee lifecycle from recruitment to offboarding.
• Account for employee relations case management, including grievances and disciplinaries.
• Steer performance management cycles, translating reviews into actionable development plans.
• Partner strategically with senior leadership on workforce planning and organisational development.
• Lead payroll, benefits administration, and HRIS data integrity ownership.
• Own right-to-work decisioning and maintain home office and UKVI compliance standards.
• Account for DBS applications and renewals, keeping regulatory standards consistent.
• Set HR policy direction, ensuring compliance with CQC, council, and GDPR obligations.
• Prepared CQC and local authority compliance documentation and reports to ensure regulatory adherence.
• Championed workplace culture initiatives to enhance team engagement and retention.
• Directed HCPA training governance, ensuring timely completion of mandatory courses across staff.
• Shape training delivery strategy to enhance skills and uphold regulatory compliance.

• Managed full-cycle recruitment, from job posting to interview scheduling, enhancing candidate experience.
• Delivered induction programmes to facilitate regulatory onboarding and ensure role readiness for new hires.
• Drafted compliant employment contracts and processed daily contract amendments to ensure legal adherence.
• Processed payroll and resolved staff remuneration queries promptly.
• Conducted disciplinaries and grievances in line with UK employment law.
• Reviewed HR policies and supported diversity and inclusion activities.

• Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
• Led recruitment of 100+ staff over 6 months, ensuring staffing met care demand.
• Supervised staff recruitment, interviewing, selecting and onboarding.
• Drove training and coaching plans for CQC and council compliance outcomes.
• Aligned HR functions with Peninsula HR UK standards across the company.
• Delivered regular HR reports to senior management, highlighting key metrics and areas for improvement.
• Addressed employee queries on HR policies, benefits, and concerns, providing timely and accurate responses.

• Led onboarding program improving retention & engagement
• Introduced HRIS to enhance recruitment efficiency and ensure compliance
• Migrated payroll and benefits processes to PeopleSoft HRIS for improved data management
• Ensured compliance with employment law while resolving disputes to maintain workplace harmony

• Led front-line teams, coached performance to enhance service delivery
• Oversaw financial transactions, stock management, and administered human resources tasks, including staff development
• Drove customer engagement and retention through targeted promotions