Shruti Mishra
Ipswich,UK
Summary
Senior Transformation & Digital Delivery Leader with 9+ years’ experience driving large-scale business and technology change within complex, regulated environments. Proven track record of leading enterprise-wide transformation initiatives spanning operating model design, Agile maturity uplift, cultural change, governance implementation, and platform modernisation. Recognised for delivering step-change improvements in delivery predictability (95%+ milestone adherence), scaling operational capability, and embedding sustainable ways of working across cross-functional teams.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Program Manager
Autodesk
2026.05 - 2026.07
- Facilitate cross-functional programme meetings, ensuring alignment across Product, Engineering and other business teams.
- Coordinate programme activities, tracking milestones, risks, dependencies and action items to support delivery.
- Prepare programme updates, dashboards and status reports for stakeholders and leadership.
- Work with teams to identify blockers, follow up on actions and ensure timely resolution of issues.
- Maintain programme documentation, decision logs and governance artefacts to support effective programme execution.
- Foster collaboration between stakeholders by ensuring clear communication and follow-through across multiple workstreams.
Development Team Lead / Transformation Manager
Switch Studios / Games Global
2021.05 - 2025.12
- Lead strategic digital transformation and delivery governance across a multi-disciplinary studio environment, driving operational, cultural and technology change.
- Amplified studio output from 1 to 16 games per year by establishing structured delivery workflows, capacity planning, and end-to-end SDLC governance.
- Enhanced delivery predictability, achieving over 95% milestone adherence across long-term projects.
- Executed multi-year technology programmes operating within strict security, compliance, and audit frameworks, securing business continuity and operational resilience.
- Streamlined team efficiency by refining Scrum and Kanban delivery models, chairing end-to-end Agile ceremonies, enabling clear capacity planning, more accurate estimations, and enhancing sprint predictability by up to 30% in high-complexity initiatives.
- Championed a culture of continuous improvement by empowering teams through the adoption of modern tools, automation, and improved development practices, fostering autonomy and efficiency.
- Orchestrated the migration of studio infrastructure from Derivco to Games Global, ensuring compliance with Cyber Essentials requirements and embedding robust Disaster Recovery and Business Continuity controls to maintain operational resilience.
- Led, managed and developed a cross-functional team of over 25 professionals, including game designers, developers, QA engineers, business analysts, project managers and team leads, fostering high performance through coaching, career development and continuous improvement.
Project Manager / Change Manager
WNS Assistance
2017.09 - 2021.05
- Oversaw end-to-end delivery of complex technology programmes spanning systems integration, platform modernisation, and operational change, ensuring alignment with business objectives and regulatory requirements.
- Executed large-scale system integrations, regulatory initiatives, and transformation programmes within a regulated insurance environment.
- Achieved 100% of integration projects on contracted Go-Live dates, safeguarding commercial agreements and minimising operational and regulatory risks.
- Migrated 70% of the organisation to Agile delivery frameworks, instating structured governance, improving predictability, and bolstering collaboration between technology and business teams.
- Directed ISO 27001 internal and external audits in collaboration with the Infrastructure Manager.
- Led GDPR compliance programmes across multiple tools and systems.
- Managed technology risk through structured RAID, escalation, and incident management.
- Delivered portfolio-level reporting and PMO insights to senior leadership.
Sales & Marketing Coordinator
WNS Assistance
Ipswich, UK
2016.06 - 2017.09
- Facilitated tenders, bids, marketing campaigns, and sales collateral to drive new client acquisition and bolster WNS’s market positioning.
- Generated high-quality tenders and proposals, contributing to multiple successful sales outcomes.
- Maintained the tender library and crafted benefit-led responses for sales teams.
- Conducted comprehensive market analysis to pinpoint target prospects and competitive insights.
- Enabled direct marketing campaigns, client newsletters, and LinkedIn initiatives.
Communications Admin Assistant
MSX International
Colchester, UK
2015.06 - 2016.03
- Developed marketing collateral, product communications, and multimedia content to support global business functions.
- Produced newsletters, product communications, and content accessed by over 1,000 global users, raising awareness and adoption rates.
- Crafted brochures, flyers, and brand-aligned presentations to enhance the clarity and professionalism of communications.
- Assisted in producing annual newsletters featuring industry insights and success stories.
- Managed social media updates across Facebook, Twitter, and Yammer to bolster the visibility of updates and achievements.
- Authored 'How-To' videos using Camtasia Studio and SnagIT, accelerating onboarding and user training processes.
- Coordinated conferences, training sessions, and live demonstrations to facilitate knowledge transfer.
- Supported global Business Managers with documentation and real-time demonstration assistance.
Education
MBA - Media Management
Amity University
Noida, India 2011.04 - 2013.04
Bachelor of Journalism & Mass Communication -
Manipal University
Manipal, India 2007.04 - 2010.04
Skills
- Business Transformation
- Organisational Change Management
- Stakeholder Engagement & Executive Influence
- Enterprise Programme Management
- Portfolio Governance
- Business Readiness & Change Adoption
- Benefits Realisation
- Cross-functional Leadership
- Agile Transformation
- Risk, Issue & Dependency Management (RAID)
Volunteer Experience
Concord Media, Volunteer Promotions Helper, Ipswich, UK, 2013-12, 2015-05, Supported digital marketing, events, social media, and content production efforts.
Timeline
Program Manager
Autodesk
2026.05 - 2026.07
Development Team Lead / Transformation Manager
Switch Studios / Games Global
2021.05 - 2025.12
Project Manager / Change Manager
WNS Assistance
2017.09 - 2021.05
Sales & Marketing Coordinator
WNS Assistance
2016.06 - 2017.09
Communications Admin Assistant
MSX International
2015.06 - 2016.03
MBA - Media Management
Amity University
2011.04 - 2013.04
Bachelor of Journalism & Mass Communication -
Manipal University
2007.04 - 2010.04