Shrijan Rimal
Scunthorpe,United Kingdom
Summary
Highly-skilled IT Support Technician with 4 years of experience. Maintaining smooth running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimize overall company productivity. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT support technician
Webify Technology Pvt.Ltd.
Hetauda, Nepal
08.2020 - 12.2022
- Provided timely and professional support across hardware and software issues 25+
institutions. - Installed PAN and WLAN networks at remote locations.
- Eliminated malware through appropriate anti-virus software selection.
- Set up and installed new hardware and software systems to customer requirements.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
- Maintained scanners, printers and other computer peripheral equipment.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Updated and improved web pages for relevancy and accuracy.
- Recommended equipment and resource upgrades to improve network capabilities..
IT Support
e-Zone International Pvt. Ltd.
Kathmandu , Nepal
05.2018 - 06.2020
- Installed new software for users and monitored version and patch update requirements.
- Applied positive customer service approach to increase satisfaction levels.
- Answered user questions about software operation to help resolve problems.
- Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
- Provided timely and professional support across software application issues for 100+ end users.
- Coordinated communications between clients and technical teams to maintain smooth operations.
- Analyzed data and information to identify issues and create tailored solutions.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Troubleshot malfunctions with clear logic to resolve issues with speed and precision.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully delivered on tasks within tight deadlines.
Education
Bachelor of Science - Physics
Trichandra Campus
Kathmandu 10.2014 - 09.2018
Skills
- Windows O/S
- Desktop support
- Microsoft Azure
- Skilled in TCP/IP and WAN
- Windows server
- Hardware upgrades
- Application support
- Network administration
- Office 365
- Network troubleshooting
- Application installations
- Network configuration
- Hardware maintenance
- Leadership
- Problem-solving
- Social media marketing
- Wireless network set up
- Cisco
- Active Directory
- Firewalling and routing
- End-user training
Certification
Comptia A+ -2023
Microsoft Azure Fundamentals -2024
Digital Marketing -2019
Personal Information
- Citizenship: Nepal
- Date of birth: 07/22/94
- Gender: Male
Timeline
IT support technician
Webify Technology Pvt.Ltd.
08.2020 - 12.2022
IT Support
e-Zone International Pvt. Ltd.
05.2018 - 06.2020
Bachelor of Science - Physics
Trichandra Campus
10.2014 - 09.2018
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