Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Work availability
Timeline
OperationsManager

Kevin Matsikure

Birmingham,West Midlands

Summary

Talented and fluid IT Support professional experienced in resolving high-volume service requests with exceptional speed. Minimises resolution times through proven expertise in application software, hardware and network troubleshooting, solutions and updates. Proficient in Microsoft Dynamics 365, SolarWinds and Zendesk ticketing systems.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

IT support Technician

KBF Enterprises
Tafford Park, Manchester, Lancashire
09.2023 - Current
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Conducted server back-up and recovery operations in line with protocols.
  • Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Established and troubleshot network and data communications systems.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Used Solarwinds Service Desk ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.


IT Support Engineer

Small and Medium Enterprises Development Corp
Harare, Zimbabwe, Zimbabwe
11.2017 - 07.2023


  • Established and troubleshot network and data communications systems.
  • Maintained high level of support by consistently improving knowledge of operating systems and application software, including Microsoft Server 2016 and Sage Pastel
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Designed and deployed Group Policies within an Active Directory Environment leading to 99.99 % decrease in data breaches.
  • Installed multiple platform workstations, such as Linux, Windows 2011, Server 2012r and Server 2016.
  • Conducted server back-up and recovery operations in line with protocols.
  • Diagnosed and quickly resolved a wide range of Windows applications and networking problems, such as high latency, reducing downtime.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Secured network systems by establishing and enforcing access control policies.
  • Managed Kaspersky then later on Sophos antivirus server to ensure security and integrity of network data was held to the highest standard.
  • Performed preventative maintenance and remedial repairs on authorised peripheral equipment
  • Used Zendesk to track support tickets and document actions.
  • Planned and coordinated successful data migrations from Windows Server 2008R to2012 and 2016
  • Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
  • Devised and maintained suitable firewalls (Sophos Security Heartbeat) and access settings to uphold data security.
  • Set administration, usage and disaster recovery policies to best maintain network performance.


Education

Bachelor of Science - Computer Information Systems

Africa University
Mutare, Zimbabwe
01.2011 - 06.2015

Skills

  • Customer service expert
  • Windows server
  • Skilled in TCP/IP and WAN
  • Desktop support
  • ZenDesk
  • Network troubleshooting
  • Hardware upgrades
  • Expert in disaster recovery
  • End-user training
  • Troubleshooting proficiency
  • SharePoint
  • Application support
  • Hardware maintenance
  • Network administration
  • Windows O/S
  • Office 365
  • Application installations

Affiliations

  • Watching tech documentaries

Certification

Sophos Firewall V19.5 Certified Administrator (IDSS Zimbabwe)

Oracle Testing ID: OC1983302- 1Z0-1085-20 Oracle Cloud Infrastructure Foundations Associate

Oracle Testing ID: OC1983302 - 1Z0-1072 Oracle Cloud Infrastructure Architect Associate

Oracle Testing ID: OC1983302 - 1Z0-931 Oracle Autonomous Database Cloud Specialist

Oracle Testing ID: OC1983302 1Z0-1067 Oracle Cloud Infrastructure Cloud Operations Associate

ISO27001 - ISMS: Information Security Management Systems Implementer- Standards Association of Zimbabwe (SAZ)

Project Management – PMBOK 7th Edition (Eswatini (Swaziland) - SADC-DFRC 2023)

Languages

English
Fluent

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

IT support Technician

KBF Enterprises
09.2023 - Current

IT Support Engineer

Small and Medium Enterprises Development Corp
11.2017 - 07.2023

Bachelor of Science - Computer Information Systems

Africa University
01.2011 - 06.2015

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