Sharon Nwgwifah BONGOBI
Worces,WORCESTERSHIRE
Summary
Dedicated care professional with extensive expertise in personal care, elderly support, and disability assistance. Proficient in first aid, and medicine administration, with a strong focus on care needs assessment
and developing tailored care plans. Skilled in providing emotional support, companionship, and therapeutic care while ensuring personal hygiene. Adept at building relationships, fostering community engagement, and advocating for clients' well-being. Demonstrates exceptional communication skills, problem-solving abilities,
and confidence in moving and handling patients. Committed to delivering compassionate social care while maintaining meticulous documentation management to ensure high-quality service delivery.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Care assistant
TLC Care at Home
Worcester, Worcestershire
11.2023 - Current
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Administered medication to patients, ensuring proper health management.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Collaborated with healthcare team for effective patient care delivery.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Encouraged independence among patients whilst assisting them with tasks.
- Monitored vital signs of patients for early detection of health complications.
- Assisted in daily living activities for enhanced patient comfort.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Respected privacy and dignity of each resident during provision of care services.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Prepared healthy meals with additional mealtime planning, feeding and support.
Customer Service and Sales
Carl Care Tecno
Douala, LITTORAL
07.2017 - 03.2019
- Implemented customer feedback into sales strategy; improved product and service offerings.
- Ensured customer satisfaction by providing prompt and efficient service.
- Established strong client relationships through excellent communication and customer service skills.
- Enhanced customer service by implementing a systematic approach to sales and aftercare.
- Provided detailed product knowledge, resulting in better customer understanding of services.
- Created welcoming and nurturing environment for employees and customers to promote sales and services.
- Enhanced customer satisfaction by supervising lounge services and ensuring prompt, courteous service.
- Curated first class external relationships by leveraging customer service expertise and exceptional interpersonal skills.
- Informed customers regarding promos and warranty services to increase sales.
Brand Ambassador
MTN
Bamenda, NORTH WEST REGION CAMEROON
03.2015 - 07.2017
- Harnessed social media platforms for broader reach of brand messages.
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
- Attended promotional events representing the brand, enhancing company reputation.
- Worked flexibly to meet demands of changing campaigns.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Attracted customers through new event concepts and interesting discussion topics.
- Trained junior brand ambassadors, leading to a more effective team performance.
- Assisted in organising promotional events to boost brand recognition.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Fostered strong relationships with store management to ensure continued product visibility.
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
- Accumulated useful feedback from consumers, allowing for improved products and services.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
- Boosted customer engagement by implementing interactive marketing strategies.
- Conducted product demonstrations, resulting in heightened consumer interest.
Sale Agent
INTEK T BELLA
Bamenda, NORTH WEST REGION CAMEROON
01.2015 - 03.2015
- Fostered a positive team environment to drive collective success in sales targets.
- Boosted brand visibility by organising promotional events.
- Maintained detailed records of sales activities for accurate forecasting.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Managed product demonstrations for increased customer engagement.
- Provided after-sales support as required, enhancing overall customer experience.
- Enhanced sales performance with thorough knowledge of product range.
- Conducted market research to identify new business opportunities.
- Collaborated closely with marketing team to develop sales strategies.
Sales Agent
URANUS Technologies and Trading
06.2014 - 01.2015
- Provided after-sales support as required, enhancing overall customer experience.
- Collaborated closely with marketing team to develop sales strategies.
- Delivered presentations at company meetings showcasing progress and future plans.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Maintained detailed records of sales activities for accurate forecasting.
Education
Bachelor of Business Administration - MARKETING
Fonab Polytechnic
BAMENDA, CAMEROON 10.2013 - 12.2014
Higher National Degree (HND) - Marketing
Siantou University Complex
YAOUNDE CAMEROON 10.2011 - 06.2013
General Certificate of Education (GCE) Advance Level Certificate - undefined
Progressive Comprehensive High School (PCHS)
General Certificate of Education (GCE) Ordinary Level Certificate - undefined
Government High School
Nkwen, BamendaSkills
- Microsoft Office
- Word
- Excel
- Customer service and sales
Languages
English
Advanced
French
Upper intermediate
Custom
- Reading
- Swimming
- Travelling
- Attending educative and training seminars
Affiliations
- READING, SWIMMING, TRAVELLING, ATTENDING EDUCATIONAL TRAININGS AND SEMINARS
References
References available upon request.
Timeline
Care assistant
TLC Care at Home
11.2023 - Current
Customer Service and Sales
Carl Care Tecno
07.2017 - 03.2019
Brand Ambassador
MTN
03.2015 - 07.2017
Sale Agent
INTEK T BELLA
01.2015 - 03.2015
Sales Agent
URANUS Technologies and Trading
06.2014 - 01.2015
Bachelor of Business Administration - MARKETING
Fonab Polytechnic
10.2013 - 12.2014
Higher National Degree (HND) - Marketing
Siantou University Complex
10.2011 - 06.2013
General Certificate of Education (GCE) Advance Level Certificate - undefined
Progressive Comprehensive High School (PCHS)
General Certificate of Education (GCE) Ordinary Level Certificate - undefined
Government High School
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