Shreya Bora

• Analyzed and documented "As-Is" business processes, identifying areas for improvement.
• Collaborated with stakeholders to define high-level business requirements and ideal state processes.
• Coordinated project activities, including meetings, demos, and client status updates.
• Utilized Lucidchart to create process flow diagrams and support requirement gathering.

• Master’s Degree in Theatre, Rose Bruford College, London.
• Freelance Consulting – Created a functional document on ICERTIS, an AI-powered Contract Management tool, and its integration with Salesforce.
• Self-Study & Professional Development – Achieved Ranger rank and earned Salesforce certifications through active learning on Salesforce’s Trailhead.

Role: Test Lead/ Functional Consultant | Lightning Implementation | Agile

• Led quality assurance efforts, managing Unit, SIT, UAT, and production test cycles, while collaborating with a team of 10 clients to ensure project success
• Managed test estimations, risk assessments, and requirement prioritization throughout the software testing lifecycle
• Conducted client demos for the built solution
• Acknowledged by the client for addressing functional and testing queries, helping them understand Salesforce solutions in context of business goals
• Efficiently managed changing business requirements by periodically evaluating their implications on the existing Salesforce solution
• Assisted Business Analysts in translating business needs into clear use cases, drafting precise acceptance criteria
• Recognized by leadership for contributions in optimizing Salesforce processes, reducing end user's efforts by 40%
• Client praised the project as the first with zero production defects, leading to the securing of another project

Client: Retail (USA) | Role: Test Specialist & Functional Consultant | Solution: Marketing Cloud Implementation| Agile

• Recognized Salesforce SME providing functional consultancy to client and the Internal Marketing Cloud testing team
• Responsibilities included coaching on Salesforce concepts, addressing queries, and assisting with training documentation
• Validated the operational integrity of Email Alerts across 20 users and 9 brands of a prominent retail enterprise
• Collaborated closely with developers to optimize Marketing Cloud journeys, providing strategic insights that identified opportunities for enhancing automation queries and streamlining customer journeys effectively
• Responsible for drafting test scripts, managing defects, troubleshooting with developers, assessing risks, reporting, and executing tests, which included database testing using Workbench
• Conducted testing on a total of 25 distinct iOS and Android phones and tablets
• Recognized by the client for effectively collaborating with their Business Analyst team across time zones to successfully validate Marketing Cloud Implementation across UAT Test Cycles

Client: Vehicle Leasing & Fleet Management (UK) | Role: Quality Assurance & Integration Test Lead | Solution: Experience Cloud, Sales Cloud & Integration | Agile

• Led Quality Assurance Efforts managing a team of 20 testers
• Collaborated with business Stakeholders and senior leadership for periodic risk assessment, root cause analysis, and requirement prioritization across Sales cloud, partner and community portal work streams
• Owned integration testing, analyzing changes to integration trigger points, data, and XML file structures, while drafting detailed use cases and leading knowledge transfer
• Appreciated by leadership for facilitating successful collaboration between the Integration Team and Business Stakeholders during the transition from legacy credit decisions platform

Client: Energy & Utilities (UK) | Role: Integration Test Specialist | Solution: Service Cloud, Marketing Cloud & Dell Boomi API Integration | Agile

• Owned API testing of the Dell Boomi Platform, effectively utilizing Postman to validate the seamless integration of Salesforce solutions with Junifer (Client Legacy System)
• Acted as the point person for validating the integration between Marketing Cloud and Service Cloud communications, ensuring a comprehensive understanding of both the technical and functional aspects to drive impactful QA and testing processes
• Identified and communicated critical design gaps in automation queries, contributing to proposed enhancements that ensured 100% coverage of all business requirements
• Proactively identified issues with marketing cloud test data, ensuring their resolution enabled the successful and timely completion of the SIT with effective outcomes

Client: Insurance (USA) | Role: Test Lead | Solution: Sales Cloud Implementation | Agile

• Assisted developers in configuring email templates, workflows, validation rules, and approval processes, and contributed to training documents for the Power Utilities and Opportunity approval processes
• Recognized by senior leadership for leading a team of 5 testers independently, managing tasks including Test Plans, Requirement Traceability Matrix, Test Cycle Control sheet, Test Scenarios, and UAT Scripts
• Also oversaw defect management and reporting, significantly enhancing project performance

Client: Global Clients (UK, USA, France, Canada) | Role: Test Specialist | Solution: Service & Sales Cloud Implementations | Industries: Hotel, Finance, Banking, Insurance, Asset Management

• Recognized by senior leadership for publishing a Salesforce testing guide for Accenture's ARTL repository and creating a high-level Data Integration training document

Client: Public Sector, Utilities (UK) | Role: Process Architect | ARIS Tool

• Underwent cross-training for Salesforce, acquiring the Dev 401 certification