Revathi Vishwanath
Maidenhead
Summary
A highly experienced IT professional with a decade of expertise in Salesforce consulting, Business Analysis, and Quality Assurance. Has a thorough understanding of the Salesforce platform's capabilities and limitations, with a proven track record of implementing multiple Salesforce solutions, technology transition and third-party integration. Known for building and maintaining business relationships at all levels, delivering robust designs, meeting business objectives, and influencing key stakeholders. Adept at thriving in ambiguous and challenging situations, producing successful outcomes.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Salesforce Functional Consultant
TCS | Client: Standard Life
06.2020 - Current
- Led the requirement gathering process for a Workplace and Retail pension provider, identifying pain points and goals to build a successful CRM system and guiding through the approval and program initiation.
- Created a process roadmap and gap analysis to show the current and future states of the CRM application.
- Performed business requirement translation into technical requirements along with breakdown into epics and user stories with clearly defined acceptance criteria.
- Collaborated with cross-functional and technical teams to design and deliver a top-notch salesforce CRM system, leveraging Financial Service Cloud Wealth Management capabilities and aligning with program vision and goals, resulting in a 25% increase in Sales Performance.
- Facilitated integration of third-party applications, streamlining the process and data flows, resulting in improved customer experience and productivity by 25%.
- Worked with business stakeholders and data analysts to clean and load legacy data, resulting in a 90% improvement in data quality and unification.
- Developed, implemented, and delivered comprehensive training programs for end-users, resulting in an outstanding 90% adoption rate.
- Provided consistent and exceptional ongoing support with demos, UAT and maintenance to Salesforce systems, resolving 95% of user issues in the warranty period.
- Prioritizing customer satisfaction by monitoring products and gathering feedback leads to a consistent CSAT score of 98% or higher.
Salesforce Quality Analyst
TCS | Client: Maersk
03.2019 - 06.2020
- Successfully executed a comprehensive testing initiative for the Maersk Sales application, designed to manage a wide range of sales operations, including quotes and opportunities, rate sheets, forecasting, and customer relationship management. Additionally, the application facilitates marketing activities such as campaigns, leads, and social media management, enabling efficient accounts, contacts, and territory management.
- Successfully managed the implementation of a reliable automation framework utilizing Provar software. Through the development and execution of automation scripts, my team was able to effectively test Salesforce lightning components, resulting in a 50% increase in testing efficiency. This has contributed to delivering high-quality releases and positively impacted overall productivity.
- The project was implemented in Agile Scrum delivery methodology, wherein I assumed an active role in various phases, including participation in Scrum sessions, requirement refinement, planning, and retrospective sessions.
QA lead
TCS | Client: Aviva
03.2016 - 02.2019
- Responsibility entailed leading a testing team in conducting a comprehensive test strategy, planning and end-to-end system testing for a project aimed at developing new Exceed and Web platforms for partner customers, including TSB, HSBC, and Santander. Furthermore, we were charged with the task of migrating millions of existing users from previous insurance providers to Aviva while ensuring their current policy service remained unaffected.
- Developed a Data Virtualiser tool that employs Macro to simulate many customer data sets efficiently and rapidly. This tool played a critical role in stress testing and performance testing applications, all while addressing concerns surrounding customer data security and potential delays.
Quality Analyst
TCS | Client: Thomson Reuters
08.2013 - 02.2016
- Conducted Functional, Regression, and Sanity tests on various modules of the Service Cloud application with the goal of enhancing the customer experience across all service touchpoints. The program primarily focused on replacing Seibel and improving the service portal to provide access to 360° customer view, enhanced knowledge articles, and case management workflows. This ultimately enabled our service staff to have more informed conversations with our customers.
- Played an integral role in the requirement analysis phase of a project executed using the Waterfall delivery methodology. This involved extensive communication with business analysts and stakeholders to gather and analyze project requirements.
- Collaborate with the team to identify, classify, review, and resolve defects promptly and efficiently. Ensure the project stays on track and deliverables meet high quality and performance standards.
Education
Bachelor of Engineering (B.E) - Computer Science
AIT
2012
Skills
- Business & Data Analysis
- SWOT & PEST Analysis
- Business Process Modelling
- Use Case Modelling
- Data Flow Diagram
- Documentation
- Project Management
- Stakeholder Management
- Leadership
- Communication & Collaboration
- Agile Delivery (SCRUM, Kanban)
- Analytical Thinking
- Problem Solving
- Client Training Delivery
- Project Scope Assessment
- User Acceptance Testing (UAT)
- Functional Testing Experience
- Decision Making
Timeline
Salesforce Functional Consultant
TCS | Client: Standard Life
06.2020 - Current
Salesforce Quality Analyst
TCS | Client: Maersk
03.2019 - 06.2020
QA lead
TCS | Client: Aviva
03.2016 - 02.2019
Quality Analyst
TCS | Client: Thomson Reuters
08.2013 - 02.2016
Bachelor of Engineering (B.E) - Computer Science
AIT
Certification
· Salesforce Certified Administrator
· Salesforce Sales Cloud Certified Consultant
· Financial Service Cloud Accredited Professional
· Salesforce Certified Business Analyst
· ISTQB Certified Tester Foundation Level
SKILLS
Business Analysis | Data Analysis | SWOT & PEST Analysis | Business Process Modelling | Use Case Modelling | Data Flow Diagram | Documentation | Project Management | Stakeholder Management | Leadership | Communication & Collaboration | Agile Delivery (SCRUM, Kanban) | Analytical Thinking | Problem Solving | Decision Making | Interpersonal skills | Customer Oriented |
Other Engagements
- In collaboration with Salesforce, I have participated in Salesforce Innovation Days to conceptualize and implement the NetZero Cloud solution, specifically tailored to meet the sustainability management needs of our esteemed Wealth Management client. This innovative solution proved to be a resounding success, resulting in TCS securing the business.
- As a consultant for Salesforce, I actively collaborated with the pre-sales team in the development of RFP/RFI responses, resulting in the successful acquisition of multiple programs valued at $800M.
- Implemented training programs to enhance TCS salesforce resource capabilities, improving service to clients and achieving organizational goals.
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