Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline

Shree Kanta Sapkota

Birmingham,United Kingdom

Summary

Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Friendly Barista with great people skills and [Number] years experience. Dedicated to creating a personalised experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing and enthusiastic about promoting sustainable and fair-trade coffee. Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Barista

Himalayan Citizen Cake Shop
Bandipur, Tanahu
01.2022 - 04.2023
  • Maintained and operated espresso machines, blenders and commercial coffee brewers
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.


Waiter assistant

Shangri-La Sanya Resort & Spa
Sanya, Hainan
09.2018 - 03.2019
  • Warmly greeted guests upon arrival to create welcoming atmosphere
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Polished glasses and cutlery to pristine standards.
  • Verified completed orders and served guests at tables.

Housekeeping attendant

Shangri-LA Sanya Resort & Spa
Sanya, Hainan
03.2018 - 09.2018
  • Vacuumed and dusted reception areas and walkways
  • Cleared and organized Back of House areas to minimize accident risks.
  • Cleaned [Number] room hotel to achieve immaculate presentation and hygiene.
  • Expertly operated cleaning equipment to fulfil time targets.
  • Polished glass, mirrors and metal items to attractive shine.
  • Proactively took initiative to personalize experience for guests.
  • Appropriately handled and stored [Type] chemicals.
  • Successfully delivered on tasks within tight deadlines.

Education

Certificate of Higher Education - Bachelor In International Tourism Management

University College Birmingham, Birmingham, West Midlands
09.2023 -

A-Levels - Management

Saraswati Vidyalaya, West Bengal , India
10.2019 - 09.2021

Diploma of Higher Education - Hospitality & Tourism management

Sanya Aviation & Tourism College, Hainan, China
03.2018 - 03.2019

GCSEs -

Shree Adarsha Higher Secondary School, Khajura , Nepal

Skills



  • Beverage preparation
  • Safe food handling
  • Strong communication
  • Teamwork and collaboration
  • Sandwich preparation
  • Espresso machine operation

Languages

Nepali
English
Hindi
Chinese (Mandarin)

Personal Information

  • Date of birth: 07/21/01
  • Nationality: Nepali

Timeline

University College Birmingham - Certificate of Higher Education, Bachelor In International Tourism Management
09.2023 -
Barista - Himalayan Citizen Cake Shop
01.2022 - 04.2023
Saraswati Vidyalaya - A-Levels, Management
10.2019 - 09.2021
Waiter assistant - Shangri-La Sanya Resort & Spa
09.2018 - 03.2019
Sanya Aviation & Tourism College - Diploma of Higher Education, Hospitality & Tourism management
03.2018 - 03.2019
Housekeeping attendant - Shangri-LA Sanya Resort & Spa
03.2018 - 09.2018
Shree Adarsha Higher Secondary School - GCSEs,
Shree Kanta Sapkota