SHOFIUZ CHOWDHURY
Sutton,London
Summary
I am a successful professional with a wealth of transferable skills gained in the financial, sales, customer service, security and administrative sectors. I possess a commitment to delivering customer service, excelling and ensuring complete customer satisfaction.
Motivated Manager and Supervisor with over 13 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised staffing manager with excellent leadership and team-building record. As a Supervisor I have a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. An independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Careful security professional with physical and verbal abilities to manage incidents and restore order. Focused on prevention first and control second, with care for health, safety and wellbeing of personnel. Trained in remote and direct monitoring techniques.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Staffing Coordinator
London Stadium 185 (LS185)
London
02.2024 - 03.2025
- As a security staffing coordinator, I have overseen the deployment and management of security personnel
- Paying close attention & maintaining operational efficiency
- My responsibilities include assigning guards to specific posts, ensuring proper coverage, and addressing any staffing gaps
- Additionally, I monitor performance, conduct training sessions, and enforce agency policies
- Effective communication with both clients and security staff is essential
- Overall, I am a skilled supervisor who ensures smooth operations, compliance, and client satisfaction within the security industry
Security Officer
KIA OVAL LTD
Oval, UK
10.2022 - 03.2025
- Company Overview: KIA Oval is a well-known cricket ground located in London, hosting various cricket matches, events, and functions throughout the year
- As a Security Officer at KIA Oval in London, my primary responsibility is to ensure the safety and security of the venue, its visitors, staff, and property
- I play a part in maintaining a safe and enjoyable experience for all attendees and personnel present at the venue
Security Supervisor
OCS Facilities Management, CSP Ltd, Wembley Stadium & Kia Oval Ltd
London
07.2019 - 03.2025
- As a Security Supervisor at stadiums which hold large scale events such as sports and concerts, my primary responsibility is to ensure the safety and security of all attendees, staff, and performers during events
- This is a critical role, as large gatherings like sports games and concerts can attract significant crowds, requiring a well-coordinated and robust security presence
- My job is overseeing a team of security personnel and collaborating with other event management staff to create a secure environment for everyone involved
Duty Operations Manager (Company Representative)
CSP Ltd
London
05.2022 - 02.2024
- My role was pivotal in ensuring smooth operations, acting as a bridge between clients and the agency, handling various responsibilities
- Always engaging with clients, understanding their security needs and concerns
- I collaborated with internal teams to design tailored security solutions
- During deployment, I oversaw personnel assignments, ensuring the right guards were placed at the right locations
- Regular communication with clients helped address any issues promptly
- Additionally, I also managed administrative tasks such as contracts, billing, and compliance
- Overall, as a company representative I ensured effective security services while maintaining strong client relationships
Company Director
Delivery People Ltd and Other Companies
London
11.2014 - 10.2019
- As a Company Director for three international wholesale companies during the period from 2014 to 2019, my role encompassed high-level leadership and strategic oversight of the organisations' operations, growth, and profitability
- I was responsible for driving the companies' vision, mission, and overall business objectives, ensuring effective decision-making, and delivering positive results
Accounting and Administrator
Ash Design London Ltd
Knightsbridge, UK
09.2017 - 05.2018
- In this role I was required to have proven written and oral communication skills as I was the first point of contact between the business and the general public
- I had the ability to manage business correspondence, filing, sorting, and general organisational skills were an essential part of my daily activities
- In addition to this, I had to show my ability in organising my own professional priorities and no two days were the same as my position required me to carry out different tasks at different times
Executive Manager
Phoenix Wholesale
Croydon
09.2012 - 03.2014
- The skills I gained in this employment have enabled me to be expressive and endeavour to accomplish goals in my working and personal life
- In this job I learned how to express myself
- I learned the basic skills in management including problem solving and decision making, planning, meetings and man management, delegation, communications as well as managing myself
- Those basic skills were also the foundation from which I was able to develop more advanced practices in management and leadership
Education
Bachelor of Science - BioMedical Science
Brunel University London
Uxbridge 09.2009 - 07.2012
NVQ Level 3 - Forensic Science
Brooklands College
Weybridge, Surrey 09.2006 - 07.2008
GCSEs - Various including English & Mtahs
Rokeby Secondary School
London 09.2000 - 07.2005
Skills
ICT) Skills - Microsoft programs (ie Word, PowerPoint, Excel), Business Management and Accounts Software QuickBooks Pro
● Target-driven
● Issue resolution
● Customer service
● Operations management
● Employee management
● Conflict resolution
● Workforce development
● Commercial awareness
● Business administration
● Operations oversight
● Revenue growth
● Policy development
● Financial management
● Brand management
Languages
English
Native
Bengali
Native
Hindi
Upper intermediate
Urdu
Intermediate
Punjabi
Intermediate
Gujarati
Elementary
Arabic
Beginner
Certification
● Spectator Safety Supervisor NVQ Level 3
● SIA Public Space Surveillance (CCTV)
● SIA Door Supervision (DS)
● First Aid (Emergency First Aid at Work)
● First Aid (Mental Health) - Workplace Responder
● Safeguarding Advanced – Children - Level 2
● Fire Warden and Extinguisher Training
● Data Protection & GDPR Awareness
● Anti – Discrimination training
● Anti – Terrorism Training
● World Host - Principles of Customer Service
● COSHH Awareness
● IOSH Managing Safely
Accomplishments
Achiever of the Jack Petchey Award for community work with regards to stamping out bullying.
Achiever of Tate & Lyle Newham Citizens Award (Bronze Award) - (5th place out of over 4000 applicants put forward).
I was an Ambassador for the government run BeatBullying campaign – worked with the community around London to bring to light the effects of bullying, to help find solutions for those who need a voice or ways for them to speak and tackle their ordeals. This meant taking part in workshops, organised events as well as media campaigns with talk show discussions on BBC radio.
References
References available upon request.
Timeline
Staffing Coordinator
London Stadium 185 (LS185)
02.2024 - 03.2025
Security Officer
KIA OVAL LTD
10.2022 - 03.2025
Duty Operations Manager (Company Representative)
CSP Ltd
05.2022 - 02.2024
Security Supervisor
OCS Facilities Management, CSP Ltd, Wembley Stadium & Kia Oval Ltd
07.2019 - 03.2025
Accounting and Administrator
Ash Design London Ltd
09.2017 - 05.2018
Company Director
Delivery People Ltd and Other Companies
11.2014 - 10.2019
Executive Manager
Phoenix Wholesale
09.2012 - 03.2014
Bachelor of Science - BioMedical Science
Brunel University London
09.2009 - 07.2012
NVQ Level 3 - Forensic Science
Brooklands College
09.2006 - 07.2008
GCSEs - Various including English & Mtahs
Rokeby Secondary School
09.2000 - 07.2005
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