Shiwani Pandey
Liverpool,Merseyside
Summary
Customer service professional with over 5 years of experience in hospitality and retail sectors. Proven ability to build strong customer relationships and handle inquiries effectively in fast-paced environments. Experienced in team collaboration and proficient in various communication channels including phone, email, live chat, and face-to-face interactions. Seeking a customer service and sales role that offers growth and development opportunities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Assistant (Part-Time)
Convenience Store
Leeds
06.2025 - 09.2025
- Delivered excellent face-to-face customer service in a busy retail environment
- Assisted customers with enquiries, payments, and product information
- Maintained a positive and professional attitude during busy periods
- Worked effectively as part of a team to provide a smooth customer experience
Server & Hostess (Part-Time)
Delhiwala
Leeds
01.2025 - 05.2025
- Welcomed and assisted customers in a fast-paced hospitality environment
- Handled customer requests and resolved issues professionally
- Maintained high customer service standards during peak hours
- Built positive relationships with customers to create a welcoming experience
Learning Experience Leader- DoorDash Campaign
TaskUs
Indore
05.2022 - 05.2024
- Supported and trained customer service advisors in delivering excellent customer experiences
- Assisted team members with customer enquiries and problem-solving
- Delivered coaching and guidance to improve customer satisfaction
- Worked closely with management and team leaders in a fast-paced environment
- Helped maintain high service quality and positive customer feedback
Subject Matter Expert- DoorDash Campaign
TaskUs
Indore
11.2021 - 05.2022
- Supported frontline customer service agents with customer concerns and escalations
- Assisted in resolving complex customer issues through phone, email, and chat support
- Helped train and guide new team members
- Worked towards team performance goals and customer satisfaction targets
Customer Service Agent- DoorDash Campaign
TaskUs
Indore
02.2021 - 11.2021
- Handled high volumes of customer enquiries through phone, chat, and email
- Resolved account issues, delivery concerns, and customer complaints professionally
- Maintained strong customer satisfaction and quality scores
- Demonstrated excellent communication and multitasking skills
Guest Relation Associate
Marriott International
Indore
08.2019 - 01.2021
- Welcomed guests and supported daily front office and guest relations operations.
- Assisted with check-ins, reservations, room upgrades, and guest requests.
- Responded to enquiries regarding rooms, facilities, and hotel services.
- Handled guest complaints and service recovery while maintaining service standards.
Education
MSc - Strategic Business Management
University of Law
10.2024 - 10.2025
Bachelor of Commerce -
Mansaroval Global University
04.2018 - 05.2021
Skills
- Customer service and support
- Communication skills
- Hospitality sector knowledge
- Team collaboration
- Customer engagement strategies
- Problem solving
- Relationship management
- Retail and hospitality expertise
- Complaint resolution
- Sales assistance
- Time management
- Customer satisfaction focus
- Fast-paced adaptability
Accomplishments
- Promoted twice within TaskUs due to strong performance and leadership skills
- Maintained consistently high customer satisfaction scores in customer support roles
- Selected to support training and onboarding for a new international project launch
- Awarded “Guest Voice Champion” at Marriott International for outstanding customer feedback
Timeline
Customer Service Assistant (Part-Time)
Convenience Store
06.2025 - 09.2025
Server & Hostess (Part-Time)
Delhiwala
01.2025 - 05.2025
MSc - Strategic Business Management
University of Law
10.2024 - 10.2025
Learning Experience Leader- DoorDash Campaign
TaskUs
05.2022 - 05.2024
Subject Matter Expert- DoorDash Campaign
TaskUs
11.2021 - 05.2022
Customer Service Agent- DoorDash Campaign
TaskUs
02.2021 - 11.2021
Guest Relation Associate
Marriott International
08.2019 - 01.2021
Bachelor of Commerce -
Mansaroval Global University
04.2018 - 05.2021