SHIVANI SATVARA
London
Summary
Experienced in a fast-paced pharmacy environment, I have developed a comprehensive skill set that includes medication dispensing and patient interaction. Throughout my career, I have honed my abilities in patient interaction and medication management, ensuring strict compliance with regulatory standards. With a solid foundation in pharmaceutical principles and customer service, I am highly organized and dependable. My expertise extends to maintaining accurate patient records and proficiently managing inventory. Seeking to transition into a new field with a background in high-stakes healthcare environments. Dedicated to applying attention to detail and ensuring efficient operations in any professional setting. Eager to leverage analytical abilities and strong communication skills, excited about the prospect of taking on new and challenging roles.
Overview
2
2
years of professional experience
Work History
Dispensing Assistant
Pearls Chemist Group
03.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Initiated medication recycling program, contributing to environmental sustainability and community health.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Developed comprehensive drug information database, aiding in quick resolution of medication-related queries.
- Ensured timely prescription claims for accurate month-end reporting
- Adhere to cold chain protocols to ensure safe storage of temperature-sensitive medications
- Achieved a high level of customer trust through empathetic listening and clear communication skills during each interaction.
Pharmacy Assistant
Mangal Pharmacy
03.2023 - 03.2024
- Perform administrative duties such as answering telephone enquiries
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Expanded healthcare services, including blood pressure monitoring, contraception and vaccination program's
- Boosted sales through strategic product and service offerings
- Supported customers with medication concerns
- Directed customers to pharmacists for specializes consultations.
Education
Master of Science - Pharmaceutical Sciences
University of East London
United Kingdom01.2024
Master of Science - Organic Chemistry
Gujarat University
India06.2022
Bachelor of Science - Chemistry
M.G. Science Institute
India09.2020
Skills
- Medication dispensing
- Prescription verification
- Customer service and communication skills
- Pharmacy Regulatory Compliance
- Pharmaceutical Data Analysis
- Proficient in Medication Interaction Assessment
- Inventory Management
- Record Keeping Skills
- OTC Product Expertise
- Cooperative Team Engagement
- Adept at Prioritizing Tasks Simultaneously
- Team Management
- Strategic Task Organization
- Analytical Skills
- Drug inventory management
Achievements
- Successfully increased Pharmacy First Service utilization by 30% through proactive patient engagement.
- Improved inventory management through reducing medication waste by 15%.
- Implemented streamlined prescription claim processes, ensuring 100% accuracy in month-end reporting.
- Recognized for outstanding customer service, receiving positive feedback from over 90% of surveyed patients.
- Led a team initiative to introduce new healthcare services, resulting in a 20% increase in footfall.
Languages
English
Proficient
C2
Gujarati
Proficient
C2
Hindi
Proficient
C2
Work Authorization
Authorized to work in the UK
Certifications And Compliance
- Regulatory Adherence (GPhC, GDPR)
- Health & Safety Compliance
- Quality Assurance Standards
Timeline
Dispensing Assistant
Pearls Chemist Group
03.2024 - Current
Pharmacy Assistant
Mangal Pharmacy
03.2023 - 03.2024
Master of Science - Pharmaceutical Sciences
University of East London
Master of Science - Organic Chemistry
Gujarat University
Bachelor of Science - Chemistry
M.G. Science Institute
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