ALISHA MICKY KAPADIA
East Putney,WND
Summary
Detail-oriented pharmacy professional skilled in prescription processing, customer service, and inventory management. Efficiently processed prescriptions, ensuring accuracy in dispensing medication and adherence to regulatory guidelines. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
3
3
years of professional experience
Work History
DISPENSING ASSISTANT
Barkers Chemist-Asvacare Pharmacy
04.2024 - Current
- Processed incoming prescriptions using ProScript software, checking inventories for supply requirements and reordering stock as necessary. Worked under guidance of pharmacist to prepare compounds and dispense medications. Processed repeat prescription requests for large patient base.
- Monitored and ordered pharmacy supplies to meet customer demand. Retained pharmacy stock knowledge to provide helpful customer advice. Managed new stock deliveries, ensuring correct drug supplies and safe medication storage. Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Maintained detailed patient records with lists of medications and key personal details. Assessed medication suitability through thorough medical history checks.
- Answered over 30 telephones a day and provided information about order status, shop hours and pharmacy procedures.
- Processed customer payments and completed related order paperwork for pharmacy actions on the till.
- Kept pharmacy counter and related areas clean, neat and organised. Identified high-demand and out-of-stock items for replenishment. Enhanced sales by delivering expert advice on over-the-counter medications and products.
- Counted and labelled prescriptions with correct item and quantity. Verified patient exemption statuses to avoid fines. Dispensed medications in accordance with established protocols and patient prescriptions, ensuring accuracy and adherence to regulatory guidelines.
- Administered vaccinations to patients with strict adherence to clinical protocols and prioritized patient safety. Assisted pharmacists in ensuring a well-organized and hygienic pharmacy environment, optimizing workflow efficiency.
- Exhibited professionalism and empathy in managing sensitive patient interactions, consistently maintaining confidentiality.
- Collaborated closely with healthcare professionals to deliver seamless patient care, addressing medication-related inquiries and dosage concerns.
- Welcomed customers warmly, offering friendly and knowledgeable assistance in responding to their questions and needs. Provided outstanding customer service through attentive listening and prompt resolution of inquiries and concerns.
Community Pharmacy Assistant
Tooting Pharmacy Practice
06.2023 - 04.2024
- Processed prescriptions using ProScript software, managing inventory and reordering stock based on supply requirements to ensure continuous availability.
- Assisted pharmacists in compounding and dispensing medications, following strict protocols to maintain accuracy and patient safety.
- Handled repeat prescription requests efficiently, maintaining detailed patient records and assessing medication suitability through thorough medical history checks.
- Provided exceptional customer service by answering inquiries, processing payments, and offering expert advice on medications and products.
- Maintained cleanliness and organization of the pharmacy, monitored stock levels, and ensured compliance with regulatory guidelines in dispensing medications.
Production trainee
Unicure Remedies Pvt Ltd.
04.2022 - 04.2022
- Cross-trained on 5 different stations to assist with production needs.
- Maintained tools, equipment and machinery in good working order.
- Kept workspaces clean and organized with regular attention.
- Inspected goods ahead of dispatch, minimizing delivery errors by 10%.
- Communicated safely to coordinate with 10 team members in noisy and fast-paced environments.
Education
MSc - Pharmaceutical Science with Management Studies
Kingston University
Kingston Upon Thames, KTT2024
Bachelor - Pharmacy
Gujarat Technological University
2022
Skills
- Dispensary management and Prescription dispensing
- Patient-centred care
- Medication Dispensing
- Prescription Interpretation
- Patient Counseling and answering customer questions
- Customer service
- Knowledge of pharmacy regulations
- Interpersonal Skills
- Teamwork
- Critical Thinker
- Time Management
- Active Listener
Additional Information
- Languages spoken English, Hindi-Urdu and Gujarati.
- Qualified in National Eligibility cum Entrance Test (NEET, India).
- Volunteered in many university functions and events, plays, dances and decorations
Languages
English, Hindi, Gujarati, Urdu
Native language
Timeline
DISPENSING ASSISTANT
Barkers Chemist-Asvacare Pharmacy
04.2024 - Current
Community Pharmacy Assistant
Tooting Pharmacy Practice
06.2023 - 04.2024
Production trainee
Unicure Remedies Pvt Ltd.
04.2022 - 04.2022
MSc - Pharmaceutical Science with Management Studies
Kingston University
Bachelor - Pharmacy
Gujarat Technological University
Similar Profiles
Andreas VoyiasAndreas Voyias
Pharmacy Assistant at Blooms The Chemist And Alliance PharmacyPharmacy Assistant at Blooms The Chemist And Alliance Pharmacy
Bryan CerdaBryan Cerda
Store Associate at The Modern Chemist A Compounding PharmacyStore Associate at The Modern Chemist A Compounding Pharmacy
Yi Qian (Elena) TanYi Qian (Elena) Tan
Pharmacist Assistant - Retail at Chemist Warehouse - Oggs Pharmacy, Peter KimPharmacist Assistant - Retail at Chemist Warehouse - Oggs Pharmacy, Peter Kim