Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Languages
Awards
Generic

Shiva Marasini

IT And Retails Administrative

Summary

Adaptable and reliable MSc Computer Science student with a strong foundation in programming and a proven track record in fast-paced customer service roles. Experienced in retail and hospitality, demonstrating excellent communication, problem-solving, and teamwork skills. Able to stay calm under pressure and manage competing priorities - now looking to bring a blend of technical knowledge and interpersonal strengths to a forward-thinking organizations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
3
3
Languages

Work History

Barista

The Coffee Hub
06.2024 - 04.2025
  • Delivered high-quality customer service in a busy café environment.
  • Developed strong communication, multitasking, and problem-solving skills while consistently meeting customer satisfaction targets.

Lecturer and Database administrator

Shree Durgadevi pvt. ltd
12.2023 - 11.2024
  • Maintained and managed the school's student information database, ensuring data accuracy, integrity, and security.
  • Supported staff with data retrieval, reporting, and troubleshooting technical issues.

IT and Front Desk

Lumbini Palace Resort
06.2023 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Retail Assistant and Cashier

Bhatbhateni Super market
11.2019 - 09.2021
  • Consistently met upsell goals by highlighting target merchandise with strategic promotion approaches.

Education

Msc - Computer science

Glasgow Caledonian University
05.2025 - Current

Bsc.HONS - undefined

Leeds Beckett University
09.2019 - 08.2023

Skills

Customer service

Communication

Problem solving

Team work

Time management

Adaptability

Numeracy

Friendly and outgoing

Coffee expertise

Certification

Customer Service and Hospitality

Interests

Social work
Tech Project
Fitness and well being
Coffee Enthusiast

Timeline

Msc - Computer science

Glasgow Caledonian University
05.2025 - Current

Barista

The Coffee Hub
06.2024 - 04.2025

Lecturer and Database administrator

Shree Durgadevi pvt. ltd
12.2023 - 11.2024

IT and Front Desk

Lumbini Palace Resort
06.2023 - 09.2023

Retail Assistant and Cashier

Bhatbhateni Super market
11.2019 - 09.2021

Bsc.HONS - undefined

Leeds Beckett University
09.2019 - 08.2023

Languages

Nepali
English
Hindi

Awards

  • Awarded 'Employee of the Month' for outstanding customer service at The Coffee Hub.
  • Improved customer satisfaction and received award for best employer after improving customer satisfaction by 15% after joining The Coffee Hub.
  • Best lecturer award - Received prestigious best lecturer award.
Shiva MarasiniIT And Retails Administrative