Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Languages
Awards
Generic

Shiva Marasini

IT And Retails Administrative

Summary

Adaptable and reliable MSc Computer Science student with a strong foundation in programming and a proven track record in fast-paced customer service roles. Experienced in retail and hospitality, demonstrating excellent communication, problem-solving, and teamwork skills. Able to stay calm under pressure and manage competing priorities - now looking to bring a blend of technical knowledge and interpersonal strengths to a forward-thinking organizations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
3
3
Languages

Work History

Barista

The Coffee Hub
06.2024 - 04.2025
  • Delivered high-quality customer service in a busy café environment.
  • Developed strong communication, multitasking, and problem-solving skills while consistently meeting customer satisfaction targets.

Lecturer and Database administrator

Shree Durgadevi pvt. ltd
12.2023 - 11.2024
  • Maintained and managed the school's student information database, ensuring data accuracy, integrity, and security.
  • Supported staff with data retrieval, reporting, and troubleshooting technical issues.

IT and Front Desk

Lumbini Palace Resort
06.2023 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Retail Assistant and Cashier

Bhatbhateni Super market
11.2019 - 09.2021
  • Consistently met upsell goals by highlighting target merchandise with strategic promotion approaches.

Education

Msc - Computer science

Glasgow Caledonian University
05.2025 - Current

Bsc.HONS - undefined

Leeds Beckett University
09.2019 - 08.2023

Skills

Customer service

Certification

Customer Service and Hospitality

Interests

Social work
Tech Project
Fitness and well being
Coffee Enthusiast

Timeline

Msc - Computer science

Glasgow Caledonian University
05.2025 - Current

Barista

The Coffee Hub
06.2024 - 04.2025

Lecturer and Database administrator

Shree Durgadevi pvt. ltd
12.2023 - 11.2024

IT and Front Desk

Lumbini Palace Resort
06.2023 - 09.2023

Retail Assistant and Cashier

Bhatbhateni Super market
11.2019 - 09.2021

Bsc.HONS - undefined

Leeds Beckett University
09.2019 - 08.2023

Languages

Nepali
English
Hindi

Awards

  • Awarded 'Employee of the Month' for outstanding customer service at The Coffee Hub.
  • Improved customer satisfaction and received award for best employer after improving customer satisfaction by 15% after joining The Coffee Hub.
  • Best lecturer award - Received prestigious best lecturer award.

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Shiva MarasiniIT And Retails Administrative