SHIRONDA GYAN-BOATEY
Northampton
Summary
Dedicated professional with a strong foundation in patience and communication, active listening, and ethical judgment. Demonstrates exceptional leadership skills and professionalism, adept at safeguarding practices and behaviour management. Proficient in person-centred care, record keeping, and time management, ensuring high standards of customer service. Skilled in crisis intervention proficiency, committed to enhancing client well-being through effective support strategies.
Overview
9
9
years of professional experience
Work history
Children’s Residential Support Worker
Zen Care
Wokingham
2024.06 - 2026.01
- Provide day-to-day care and emotional support to children with complex developmental needs, including autism spectrum disorder (ASD) and CBD.
- Support children with personal care, daily routines, education, and structured activities in residential setting.
- Implement individual care plans, behaviour support strategies, and risk assessments in line with safeguarding policies.
- Promote emotional regulation, independence, and positive behaviour through consistent, trauma-informed care.
- Work collaboratively with colleagues, external professionals, and families to support children’s wellbeing and development.
- Maintain accurate records and reports in compliance with organisational and regulatory standards.
Private Nanny
Eugene Naidoo
Reading
2022.06 - 2022.09
- Prepared healthy, age-appropriate snacks and meals according to dietary requirements and allergy guidance.
- Balanced playtime and screen time to enhance motor and cognitive skill development.
- Collaborated with parents to establish effective behaviour and discipline strategies.
- Monitored wellbeing and identified signs of emotional or developmental issues.
CEO and Founder
Mafalda Cosmetico
Reading
2021.08 - 2023.09
- Formulated strategic business plans and budgets grounded in comprehensive market analysis.
- Established social media presence exceeding 300 followers through compelling content.
- Produced product awareness content for websites and social media platforms.
- Collaborated with influencers to boost brand visibility and recognition.
Support Worker
Jigsaw
Reading
2020.01 - 2021.10
- Supported adults with complex needs, including autism and mental health conditions.
- Led group activities to foster independence and community inclusion.
- Reported service user progress to senior staff, addressing concerns and recommending actions.
- Provided physical and emotional support through compassionate, person-centred care.
- Promoted best practices for health, safety, and security to protect service users.
- Administered medication with precise planning and thorough record keeping.
- Helped achieve patient independence through guided tasks and activities.
Customer Service Representative
Thames Water (Kemble Court)
Reading
2018.01 - 2019.01
- Resolved customer complaints, achieving positive outcomes through effective solutions.
- Managed over 50 calls daily, processing orders and escalating cancellations as necessary.
- Handled high-volume customer queries efficiently in fast-paced environment.
- Performed administrative tasks to ensure seamless store operations.
- Assisted customers with product complaints, logging issues for future investigation.
- Provided consistent support while meeting performance targets within call centre.
Junior Stylist
House of Fraser
Reading
2017.01 - 2019.01
- Delivered exceptional customer service, enhancing in-store experience.
- Replenished stock and maintained attractive displays to meet sales demands.
- Operated tills efficiently during peak hours, minimising customer wait times.
- Received deliveries, completed paperwork accurately, and updated stock records.
- Improved client satisfaction by offering personalised styling advice.
Education
BSc (Hons) - Health Science
University of Northampton
Northampton, Northamptonshire 09/2020 - 06/2024
Diploma of Higher Education - Health and Social Care
Henley College
Henley on Thames, OxfordshireSkills
- Patience and communication
- Active listening
- Ethical judgment
- Professionalism and adaptability
- Leadership skills
- Safeguarding practices
- Behaviour management
- Record keeping
- Time management
- Customer service
- Crisis intervention proficiency
Affiliations
- Church
- Gym
- Music
- Cooking
- Skincare
Timeline
Children’s Residential Support Worker
Zen Care
2024.06 - 2026.01
Private Nanny
Eugene Naidoo
2022.06 - 2022.09
CEO and Founder
Mafalda Cosmetico
2021.08 - 2023.09
Support Worker
Jigsaw
2020.01 - 2021.10
Customer Service Representative
Thames Water (Kemble Court)
2018.01 - 2019.01
Junior Stylist
House of Fraser
2017.01 - 2019.01
BSc (Hons) - Health Science
University of Northampton
09/2020 - 06/2024
Diploma of Higher Education - Health and Social Care
Henley College