Ella Edwards
Portchester,England
Summary
Dedicated professional with a strong foundation in personal care and mental health support, adept at implementing safeguarding protocols and effective communication strategies. Demonstrates exceptional skills in child supervision, daily living assistance, and building relationships, ensuring respect for diversity and understanding individual needs. Proficient in time management, de-escalation techniques, and medication administration, with a commitment to client-centred care and customer service excellence. Career goals include advancing expertise in health and safety protocols while enhancing creative thinking and decision-making abilities.
Dedicated Residential Childcare Worker with first-class communication and relationship-building skills. Assesses needs and builds care programmes to transform young lives. Proactive and responsive to meet individualised requirements in challenging situations.
Compassionate student seeks opportunity to help children achieve their potential through residential childcare role. Builds rapport quickly for trusted, open communications with young people and families. Completes tasks to instruction for accurate, reliable services and records.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
Work History
Children’s residential care worker
Keys Group
Denmead, Hampshire
09.2022 - Current
- Provided 1:1 support, guiding young people in addressing past and present difficulties.
- Supported school-aged children in academic and extracurricular activities.
- Reacted to changing social, emotional and mental health needs for responsive child support.
- Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
- Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.
- Supported child health and safety with periodic training in CPR and basic first aid.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Helped service users to gain ability to function independently in society.
- Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
- Created social and educational opportunities to help children build life skills and develop personal interests.
- Listened to clients' current struggles to signpost relevant support.
- Enforced policies, legislation and children's home regulations to support quality care.
- Assessed clients and documented information for records and analysis.
- Reported on clients' progress to evaluate service impact.
- Adapted support where possible to increase service accessibility.
- Counselled clients through difficult times using approved and compassionate strategies.
- Stayed informed of current legal, professional and administrative practices related to residential childcare.
- Monitored behavioural changes to ensure optimal mental health.
- Maintained a clean and safe living space through regular cleaning duties.
- Enhanced residents' quality of life by providing emotional and physical support.
- Developed care plans, resulting in personalised patient care.
Sandwich artist
Subway
Cowplain, Hampshire
09.2021 - 09.2022
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Prepared sandwiches and salads to recipe guidelines.
- Upheld store cleanliness standards, resulting in positive health inspections.
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
- Demonstrated proper food handling and safety standards.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated product knowledge when advising customers on sandwich choices.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Maintained clean, tidy and organised working areas to maximise efficiency.
- Collaborated with other staff members efficiently to improve overall team performance.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
Team leader
Kfc
Cowplain, Hampshire
08.2019 - 09.2021
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Encouraged open communication, fostering a positive work culture.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Monitored health and safety measures for guaranteed compliance.
- Improved customer satisfaction through close collaboration with the team.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Caregiver
Family
Portsmouth, Hampshire
01.2017 - 08.2020
- Maintained a clean environment to promote patient hygiene.
- Assisted with daily living activities for improved quality of life.
- Helped patients with personal hygiene tasks, maintaining dignity and self-respect.
- Monitored vital signs regularly for early detection of health issues.
- Aided clients with bedtime routines, washing and dressing.
- Assisted patients in mobility around the house; prevented accidents.
- Managed housekeeping tasks to provide a safe home environment.
- Prepared healthy meals daily; promoted good nutrition habits among patients.
- Accompanied clients to important appointments.
- Monitored and recorded vital signs, raising causes of concern to appropriate personnel.
- Accompanied patients to medical appointments, ensuring continuity of care.
- Prepared nutritious meals for better patient wellbeing.
- Offered emotional support during difficult times, fostering resilience and positivity.
- Administered medication to patients, ensuring safety and health maintenance.
- Delivered personal care and grooming routines to boost wellbeing.
- Ensured timely administration of prescribed drugs; resulted in improved patient health.
Care worker
Kinross care home
Upper Farringdon, Hampshire
01.2019 - 02.2019
- Managed household chores, created a clean environment.
- Assisted in meal preparation to ensure proper nutrition.
- Supported patients with mobility issues, promoted independence.
- Assisted patients with daily living activities for increased independence.
- Worked with accuracy and efficiency to accomplish goals.
Education
GCSEs - GCSE’s
Fareham academy
Fareham, Hampshire 09/2014 - 09/2019
NVQ Level 2 - collage
Highbury collage
Cosham, Portsmouth 09/2019 - 07/2020
Diploma of Higher Education - NVQ
Busy bees
Denmead, Hampshire 09/2023 - 01/2025
Skills
- Personal care
- Positive attitude
- Communication skills
- Personal hygiene assistance
- Safeguarding protocols
- Time-management
- Communication
- Communication with families
- Child supervision
- Understanding individual needs
- Daily living assistance
- Respect for diversity
- Self-motivation
- Building relationships
- Food preparation
- Mental health support
- Deescalation techniques
- Basic life support
- Manual handling
- Time efficiency
- Care planning
- Health and safety protocols
- Mental health support techniques
- Effective communication
- Creative thinking
- Medication Administration
- Active listening
- Decision making
- Client-Centred approach
- Incident reporting
- Child safeguarding
- Record-keeping
- Customer service excellence
- Attentive listening
- Relationship-building
- Self-awareness
- Infection Control
- Effective time management
- Documentation management
- Report-writing
- Safeguarding procedures
- Behaviour management
Timeline
Children’s residential care worker
Keys Group
09.2022 - Current
Sandwich artist
Subway
09.2021 - 09.2022
Team leader
Kfc
08.2019 - 09.2021
Care worker
Kinross care home
01.2019 - 02.2019
Caregiver
Family
01.2017 - 08.2020
GCSEs - GCSE’s
Fareham academy
09/2014 - 09/2019
NVQ Level 2 - collage
Highbury collage
09/2019 - 07/2020
Diploma of Higher Education - NVQ
Busy bees
09/2023 - 01/2025
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