SHINICHI RAI
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging individual with the ability to articulate and help customers with their choices. Excellent issue resolution and customer service skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Kitchen Team Member and Cyclist (Delivery)
Domino’s
Stirling, and Bannockburn
2023.06 - Current
- Handle customer orders and provide excellent service, ensuring a satisfying dining experience
- Expertly craft mouthwatering pizzas, following recipes and maintaining consistency
- Maintain cleanliness and hygiene through regular cleaning, dishwashing, and sanitation
- Efficiently deliver food on my E-bike, ensuring prompt and friendly service
- Work well in a team, managing time effectively and resolving challenges efficiently.
Kitchen Assistant and Waiter
India Gate Restaurant
Dunblane
2021.10 - 2022.02
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds
- Prepared Naan bread in tandoor and assisted with other requests as required
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Checked in with customers during meals to check orders were received correctly and met guest’s expectations
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Football Assistant Coach
The Footballink Sport Private Limited
New Delhi
2016.08 - 2016.10
- Assisted with player recruitment and team development
- Safeguarded player welfare promptly reporting issues to management
- Provided coaching and mentorship to 10+ players aged 10 - 15.
Education
Bachelor in Sports Studies - Sports
University of Stirling
Stirling, STG 2019.09 - 2023.11
Skills
- Excellent Customer Service
- Microsoft Suite
- Training and Development
- Football Coaching
- Volunteering
- Childcare
- Community and Social Care
- Communication skills
- Housekeeping
- Problem-solving
Custom
- Football
- Gaming
- Trekking
- Travelling
- Music
- Cycling
Timeline
Kitchen Team Member and Cyclist (Delivery)
Domino’s
2023.06 - Current
Kitchen Assistant and Waiter
India Gate Restaurant
2021.10 - 2022.02
Bachelor in Sports Studies - Sports
University of Stirling
2019.09 - 2023.11
Football Assistant Coach
The Footballink Sport Private Limited
2016.08 - 2016.10