SHILPA
Stevenage,United Kingdom
Summary
Seasoned IT Project Manager, Test Manager & Advanced Certified Scrum Master with 16+ years’ experience delivering multi-million-pound digital transformation, payments modernization, and regulatory change programs across global banking. Expert in full lifecycle delivery, Agile/Hybrid governance, cross-functional team leadership, and managing distributed teams across UK, EU, India, and APAC. Proven capability in steering complex roadmaps, controlling budgets, mitigating risks, driving business readiness, and ensuring audit-aligned, high-quality releases. Strong track record in uplifting Agile maturity, optimizing delivery performance, managing vendors, and enabling predictable, value-driven outcomes through data-backed planning and stakeholder engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work history
IT Project Manager
HSBC UK
2021.11 - 2026.03
- As Project Manager Facilitated deployment of HSBC Instant on Google Public Cloud across multiple regions. This is major achievement in HSBC tenure.
- Managed program budgets of $3M+, implementing cost-saving strategies that reduced vendor overhead by 15%.
- Managed multiple strategic programs simultaneously with team size of more than 30+ members
- Supported delivery of client-facing digital transformation programmes globally.
- Assisted in managing multi-market implementations, ensuring smooth operations.
- Aided migration from traditional message flows (MT Message) to modern Message type of SWIFT.
- Contributed to integration of orchestration layers with banking and telecom systems.
- Developed relationships with senior stakeholders for project alignment.
- Provided transparent reporting to business and technology leaders.
- Applied agile practices to enhance team productivity.
- Organised UAT strategy and readiness plans for go-live events.
- Coordinated vendor engagement and contract management.
- Resolved defects and impediments to meet regulatory deadlines.
- Promoted continuous improvement through proactive governance reporting.
- Oversaw change requests, guaranteed minimal disruption to ongoing work levels.
- Developed detailed project plans to ensure timely completion of tasks.
- Negotiated contracts with vendors, secured cost-effective services and products.
- Streamlined communication with stakeholders for effective project delivery.
- Advised on process improvements based on performance metrics analysis.
- Led cross-functional teams for successful implementation of IT projects.
- Implemented Agile methodologies to increase team productivity and efficiency.
- Ensured quality assurance procedures were adhered to, maintaining high standards across all deliverables.
- Achieved customer satisfaction by delivering projects within budgetary constraints and timelines.
- Delivered efficient project management by overseeing all phases of software development lifecycle.
- Facilitated regular team meetings, promoting open communication amongst members.
- Coordinated resource allocation, ensuring smooth progress towards project goals.
- Monitored risk management processes for optimal mitigation of potential issues.
- Coordinated system testing activities, ensured all functionalities performed as expected before launch.
Scrum Master and Project Manager
British Telecom
2018.09 - 2021.11
- Led End-to-end delivery in telecom and digital transformation project, ensuring alignment with business goals and customer outcome.
- Developed a detailed project plan, schedules, RAID Logs and governance framework to ensure structured delivery.
- Maintained control over scope, timelines, cost and quality.
- Engaged with senior stakeholders, clients, vendors and cross functional team to define project scope and priorities.
- Set up Agile Centre of Excellence (CoE) and led 3+ Agile squads on automation & service delivery.
- Ran full Agile ceremonies, including sprint planning, retrospectives, demos, backlog grooming.
- Conducted stakeholder workshops, action tracking, and cross-team alignment sessions.
- Created Definition of Ready (DoR)/Done (DoD) agreements across squads and functions.
- Used MoSCoW and planning poker to estimate and prioritize use cases effectively.
- Presented sprint reviews to business stakeholders, achieving consistent story delivery and quality.
- Implemented Scrum framework, guided teams towards achieving goals.
- Nurtured self-organising culture within the team by providing necessary training.
- Encouraged continuous improvement culture through retrospective meetings.
- Managed stakeholder expectations, fostered good working relationships.
- Streamlined workflow processes for increased efficiency in operations.
- Enhanced team productivity by facilitating daily stand-up meetings.
Test Manager
AT&T
2014.07 - 2018.09
- Worked onsite (USA) under H1B visa, liaising between stakeholders and offshore teams for telecom products.
- Defined and implemented end-to-end strategy for telecom transformation programs.
- Developed Test Plan, Scope, timelines, resource allocations and entry and exit criteria with project alignments.
- Supported test strategy, execution, and production readiness for multiple systems.
- Captured test metrics, tracked defects, and authored test plans based on business requirements.
- Conducted UAT, regression, and performance testing, contributing to successful go-lives.
- Ensured software quality by conducting rigorous manual testing.
- Facilitated successful product launches by coordinating end-to-end testing activities.
- Coordinated regular training sessions, enhancing team skills and knowledge.
- Led team in creating detailed test plans for better project outcomes.
- Enhanced communication amongst the team through regular meetings and updates.
- Reduced errors in final product with comprehensive system-level tests.
- Worked closely with stakeholders to understand requirements, ensuring precise testing focus.
- Managed defect tracking process, increasing overall software stability.
- Managed a diverse team of testers to deliver high-quality results.
Senior Software Engineer
iGATE – In-House Project
2013.12 - 2014.05
- Planning of Progression and Regression test cases as per Business requirements.
- Internal/External reviews of test cases.
- Analyzing Change Requests in every release and circulating related changes to team.
- Raising Test data requests, Test Plan execution and defect Management.
Test Engineer
Reliance Coms
2010.05 - 2013.11
- Planning of Progression and Regression test cases as per Business requirements.
- Internal/External reviews of test cases.
- Analyzing Change Requests in every release and circulating related changes to team.
- Raising Test data requests, Test Plan execution and defect Management.
Education
Bachelor of Engineering - Electronic and Tele Communication
Visvesvaraya Technological University
BelgaumSkills
- Project Planning & Scheduling
- Scope Management
- Budgeting & Cost Control
- Resource Allocation
- Stakeholder Management
- Executive Reporting & SteerCo Management
- End to End Product release
- Change Management
- Release management
- Sprint Planning, Reviews, Retrospectives
- Backlog Grooming / Refinement
- Test Management
- Defect Management
- Burndown & Velocity Tracking
- Definition of Done / Ready (DoD/DoR)
- Business Alignment
- Workshop Facilitation
- Cross-Team Coordination
- Conflict Resolution
- IT security standards compliance
- Communication excellence
- Scrum master certification
- IT service delivery
- IT budgeting
- Project scheduling
Certification
Advanced Certified Scrum Master
Accomplishments
Recognised with many awards like Pat on the back, Bravo and SPOT awards.
Timeline
IT Project Manager
HSBC UK
2021.11 - 2026.03
Scrum Master and Project Manager
British Telecom
2018.09 - 2021.11
Test Manager
AT&T
2014.07 - 2018.09
Senior Software Engineer
iGATE – In-House Project
2013.12 - 2014.05
Test Engineer
Reliance Coms
2010.05 - 2013.11
Bachelor of Engineering - Electronic and Tele Communication
Visvesvaraya Technological University