Shikha Rathore
London,United Kingdom
Summary
Customer service and sales support expert with a track record of enhancing retail operations. Demonstrated proficiency in cash handling and attention to detail, contributing to efficient team collaboration. Skilled in Microsoft Office and POS systems, ready to apply expertise in a fast-paced retail setting.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team member
Domino's Pizza
London, United Kingdom
10.2023 - Current
- Demonstrated proficiency in point-of-sale systems to enhance checkout efficiency.
- Upholding company policies ensured compliance across all operations.
- Organised weekly meetings to improve team communication and collaboration.
- Delivered orders promptly, maintaining high customer satisfaction levels.
- Provided excellent customer service to enhance business reputation.
Customer service intern
IEUK
London, United Kingdom
07.2024 - 08.2024
- Maintained comprehensive records to enhance service delivery efficiency.
- Managed high call volumes, achieving minimal customer waiting times.
- Followed up on complaints until resolution, showcasing dedication to service excellence.
- Adhered to regulatory guidelines during customer interactions, ensuring consistent compliance.
Internationsl Sales Executive
F&B Exhibition
London, United Kingdom
03.2024 - 04.2024
- Compiled detailed reports on market conditions, influencing strategic planning decisions.
- Evaluated sales team performance regularly, implementing changes to enhance productivity.
- Established and maintained relationships with potential clients, increasing market penetration.
- Led contract negotiations with international clients, securing advantageous terms for the company.
- Built partnerships with foreign distributors; facilitated easier market entry.
Retail assistant
Vishal Mega Mart
Indore, India
12.2019 - 02.2023
- Facilitated operational efficiency by supporting team members effectively.
- Delivered exceptional customer service through prompt query resolution and product information.
- Processed online orders accurately to enhance e-commerce service delivery.
- Assisted customers in fitting rooms by recommending suitable alternatives for purchase.
Education
Master of Business Administration - International Banking And Finance
London Metropolitan University
London 09.2023 - 06.2025
Bachelor of Business Administration - Finance
Devi Ahilya Vishwavidyalaya
Indore, India 07.2016 - 05.2019
Skills
- Customer Service & Sales Support
- Team Collaboration
- Communication & Presentation
- Attention to Detail
- Retail Operations
- Cash Handling and Order Management
- Microsoft Office & POS Systems
Affiliations
- Reading
- Traveling
- Social Networking
Accomplishments
- Sales Performance Recognition at Domino’s: Won two consecutive weekly sales campaigns for outstanding performance in customer service and delivery.
- International Representation: Selected as an International Sales Executive at a prestigious Food & Beverage Exhibition in London (2024).
- Global Tourism Summit: Represented Goa, India at the World Travel & Tourism Summit held at Excel London (2023).
Certification
- CFI Corporate Finance Foundations Certificate (2024)
- Career Essentials in Business Analysis – Microsoft & LinkedIn (2024)
- C and C++ Programming Certification (2021)
Languages
English
Fluent
Hindi
Native
References
References available upon request.
Timeline
Customer service intern
IEUK
07.2024 - 08.2024
Internationsl Sales Executive
F&B Exhibition
03.2024 - 04.2024
Team member
Domino's Pizza
10.2023 - Current
Master of Business Administration - International Banking And Finance
London Metropolitan University
09.2023 - 06.2025
Retail assistant
Vishal Mega Mart
12.2019 - 02.2023
Bachelor of Business Administration - Finance
Devi Ahilya Vishwavidyalaya
07.2016 - 05.2019