Shifa Shaikh

Represent postgraduates at university committees and decision-making forums.

• Improve academic policies, supervision standards, and research support.
• Led initiatives that improved postgraduate wellbeing and engagement.
• Collaborated with other officers to represent postgraduate voices in university and union strategies.
• Acted as a Trustee of the Students’ Union, attending Board meetings and contributing to strategic decisions, governance, and legal compliance.
• Introduced innovative solutions with a focus on problem-solving and critical thinking skills.
• Built networks in industry to foster collaboration opportunities.
• Optimised team performance through targeted leadership strategies.

• Sourced candidates through various channels, including job boards, social media, professional networks, and referrals.
• Managed the end-to-end recruitment process, from the initial contact to offer negotiation and onboarding.
• Kept up with the latest IT trends and technologies to understand the skills and qualifications needed for different IT roles.
• Utilized applicant tracking systems (ATS) and other recruitment tools to streamline the hiring process and maintain accurate candidate records.

• Sourced and screened 2500+ candidates, coordinating interviews and onboarding with hiring managers, and building relationships with executives, HR teams, and external recruiters
• Educated candidates on company culture, benefits, and career growth opportunities.
• Used advanced Excel skills to manage a hiring pipeline and improve recruitment efficiency by 55%.
• Versatile professional with a track record of successful recruitment across multiple states.
• Achieved recognition as "Rookie of the month".
• Honoured with award for consistently going above and beyond in recruitment efforts.

• Assisted over 40 customers every day with positive attitude and focus on their satisfaction.
• Developed and implemented customer service initiatives that reduced wait times by 7% and offered advice and assistance to customers, paying attention to their unique needs and wants.
• Maintained customer satisfaction through forward-thinking strategies that addressed customer needs and resolved concerns
• Responded to customer calls and emails, actively listening to their concerns, handling them quickly, and escalating major issues to my supervisor.