Shie Yan Wendy Ip
Liverpool,Merseyside
Summary
Experienced Professional with a background in community engagement, incident investigation, and operational coordination at Merseyside Police. Demonstrates expertise in resolving operational issues, preparing detailed reports for legal proceedings, and managing conflict through effective communication.
Previously served as a Police Community Support Officer and Police Constable, providing reassurance to victims and leading community engagement sessions.
Experience as Manager at Silver Palace involved inventory management and customer service excellence. Career goals include further enhancing community safety initiatives and operational efficiency.
Overview
29
29
years of professional experience
Work History
Police Constable
Merseyside Police
01.2013 - Current
- Coordinate day-to-day deployments using schedules and operational checklists effectively.
- Resolve operational issues by diagnosing root causes and documenting findings.
- Collaborate with partner agencies using shared updates and practical solutions.
- Provided advice, assistance and community service referrals to victims of crime and family members.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Investigated incidents of theft, vandalism, and other criminal acts, gathering evidence and interviewing witnesses.
- Engage local community groups to support service adoption and feedback collection.
- Apply analytic skills to review information, identify trends, and prioritize actions.
- Demonstrate emotional awareness to manage pressure and respond with clarity.
- Managed conflict through calm conversations, clear boundaries, and timely escalation.
Police Community Support Officer
Merseyside Police
06.2008 - 01.2013
- Provided reassurance to victims during stressful crime enquiry interviews with compassion.
- Delivered practical safety guidance supporting crime prevention activities effectively.
- Secured evidence and recorded observations while managing crime scene procedures.
- Provided operational assistance to responding officers and frontline teams during incidents.
- Led community engagement sessions to build trust and share prevention advice.
- Applied verbal and situational de-escalation techniques to reduce workplace violence.
Manager
Silver Palace
Liverpool
01.1998 - 06.2008
- Monitor stock levels daily, updating inventory records for accuracy.
- Handle customer service enquiries, triaging issues for timely resolution.
- Maintain consistent health and hygiene standards across all work areas.
- Support licensed operations by following licence requirements and reporting rules.
- Coordinate staffing rotas to address staffing issues promptly and effectively.
- Process financial administration tasks, maintaining accurate, complete paperwork and documentation.
Education
Bachelor of Arts - Fine Art
Nottingham Trent University
Nottingham2003
A Levels
Winstanley College
Standish2000
GCSEs
Scarisbrick Hall
Scarisbrick, LAN1998
Skills
- Community engagement
- Incident investigation
- Report writing
- Operational coordination
Languages
English, Chinese (Cantonese)
First Language
Timeline
Police Constable
Merseyside Police
01.2013 - Current
Police Community Support Officer
Merseyside Police
06.2008 - 01.2013
Manager
Silver Palace
01.1998 - 06.2008
Bachelor of Arts - Fine Art
Nottingham Trent University
A Levels
Winstanley College
GCSEs
Scarisbrick Hall