Sheryl Ejim

• Fostered strong relationships with regular customers to enhance guest loyalty by providing friendly, courteous services, maximising positive customer satisfaction ratings.
• Managed over 50 customers per shift, optimising workflow during busy periods through coordination with kitchen staff, such as by assisting with food prep, dishwashing, plating desserts whist following health and hygiene standards.
• Delivered food and drink orders accurately, ensuring a clean and welcoming dining environment while maintaining high customer satisfaction levels.
• Streamlined restaurant operations by regularly managing inventory collecting cash or credit card payments, providing receipt to customers.

• Demonstrated excellent time-management and listening skills in task completion, contributing to smoother operations when managing inventory and using tills, ensuring sufficient availability of clean glassware at all times.
• Showcased strong attention to detail when inspecting glasses for cleanliness before serving customers, enhancing safety in work environment by promptly clearing broken glassware and maintaining cleanliness of bar area by prompt collection and washing of glassware.
• Communicated clearly with bar guests and team, delivering friendly customer service whilst contributing positively to team dynamics, ensuring a harmonious working environment.

Skills acquired during work experience opportunity aged 15:

• Learned how to effectively convey information in a clear and concise manner by writing emails, drafting press releases, engaging with the public through social media.
• Developed skills of task prioritisation, idea contribution whilst being open to the perspectives of others, meeting deadlines, staying organised.
• Boosted brand awareness by developing innovative communication strategies such as directing production of promotional materials to attract new clients, overseeing public relations activities which ensured consistent brand messaging across all platforms and producing compelling press releases to generate positive media coverage.