Sherryl Edgington-Smith
Walsall,West Midlands
Summary
Experienced sales administrator with a strong background in sales order processing and customer relationship management. Proficient in Sage 200, Microsoft Dynamics, and the Microsoft Office Suite, demonstrating effective time management and communication skills. Committed to enhancing operational efficiency and fostering positive client relationships.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Senior sales administrator
Metpro Limited
Smethwick, Sandwell
03.2009 - 01.2025
- Delivered exceptional customer service and administrative support, addressing customer queries by email and telephone and handling customer complaints.
- Resolved customer queries using in-depth product and service knowledge. Built rapport with new and existing customers to boost client retention.
- Placed customer orders, tracking deliveries, providing customers with timely updates about their purchases. Ensured prompt delivery of orders, to maintain customer loyalty.
- Prepared and distributed customer quotes within target time frames.
- Maintained sales documentation and customer records in company database.
- Coordinated with the sales team, enhancing overall productivity. Maintained effective communication between sales and other departments.
Sales Adminstrator
Hoverland European Holidays
Walsall, West Midlands
07.1998 - 02.2009
- Offered friendly, efficient customer service and resolved customer queries using in-depth product and service knowledge.
- Provided potential customers with price information and comprehensive product information, resulting in increased sales for coach travel holidays.
- Processed customer orders and payments. Assisting with the end of day processes to complete daily transactions.
- Maintained sales documentation and customer records in company database.
- Devised efficient filing system, ensuring easy access to customer booking details.
- Supported in arranging travel itineraries for customers, liaising with coach travel companies, tour guides and hotel operators.
Education
Bachelor of Science - German and English Literature
University of Wolverhampton
Wolverhampton 10.2000 - 07.2004
Skills
- Sales administration
- Effective time management
- Customer relationship management
- Sage 200 & Microsoft Dynamics
- Sales order processing
- Microsoft Office Suite expertise
- Effective communication
Affiliations
- Zumba, Cinema, Reading
Timeline
Senior sales administrator
Metpro Limited
03.2009 - 01.2025
Bachelor of Science - German and English Literature
University of Wolverhampton
10.2000 - 07.2004
Sales Adminstrator
Hoverland European Holidays
07.1998 - 02.2009
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