Sherry Chambers

• Managed telephone enquiries, providing clear and informative responses to patient questions and booking appointments as needed.
• Handled confidential patient information with discretion, adhering to data protection regulations and patient privacy policies.
• Coordinated with healthcare professionals to ensure patient queries and concerns were addressed promptly.
• Compiled and maintained up-to-date patient records, ensuring all documentation was filed correctly and accessible.
• Managed patient appointments, including scheduling, rescheduling, and handling cancellations to optimise clinic workflow.
• Participated in staff meetings to discuss patient services improvements and implement new procedures effectively.
• Handled patient feedback, both positive and negative, to improve service quality and patient satisfaction.
• Processed insurance claims, verified coverage details, and liaised with insurance providers to resolve discrepancies.
• Competent use of Systom One and Emis
• Handled confidential patient information with discretion, adhering to data protection regulations.
• Kept reception area tidy and clean throughout day, retaining organised yet friendly look.
• Treated patients from different backgrounds with respect.
• Maintained accurate patient accounts by obtaining, recording and updating personal information.
• Followed data confidentiality measures to secure healthcare user information.
• Gave timely notice of patient arrival to keep appointments running smoothly and on time.
• Requested patient medical records and followed established procedures for creating surgery records for new patients.
• Participated in team meetings, contributing ideas for improving clinic operations and patient care.
• Contacted patients and responded to requests from patients, other team members and associated healthcare providers.
• Collected patient information and communicated to relevant medical team.

• Worked with respect to client privacy and preferences.
• Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
• Built and nurtured positive relationships with customers, maintaining cleaning service loyalty.
• Worked with tireless energy and enthusiasm to complete cleaning tasks within allotted timeframes.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
• Stocked phlebotomy trolley or carrier with appropriate supplies.
• Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
• Spoke with patients to gather information for lab records, reduce their fear or anxiety and optimise their cooperation.
• Accurately labelled vacutainer tubes with patient name, date and time of collection.
• Logged patient information and recorded results into system using EMIS

• Welcome patients with warmth and kindness, ensuring smooth booking and checking in processes.
• Upheld strict social distancing measures
• Demonstrate empathy and patience when handling patient queries.
• Accept, issue and hand out prescriptions, paperwork and specimen bottles.
• Schedule patient appointments using System one booking system, providing additional confirmation through Accrx SMS and email
• Protect patient rights, providing continued discretion and confidentiality
• Update patient records as required for continued accuracy
• Manage calls daily displaying polite telephone manner.
• Manage requests for information and processed complaints by phone, email and in person.
• Registration process of new patients

• Check patients identity and patients records prior to vaccination. and obtaining consent documentation, record keeping and reporting.
• Prepared syringes, sterilising equipment, disposal of sharps, vaccine syringes and vials in lines with local protocol.
• Correct Administration of vaccines.
• demonstration knowledge and understanding of the importance of maintaining the cold chain.
• Documenting vaccine given manufacturer, expiry date, site of vaccine and give advice to patients/carers on what to expect after vaccination
• Anaphylaxis recognition and management.
• Basic Life Support

Receive patients, schedule appointments and maintain patient records

Use of RIS system to book patients into Radiology

Use of Cosmic to post charges, book patients onto the system and make enquiries

Handle enquiries, negotiating and

helping patients, radiologists and consultants

Internal use of clerical systems, spreadsheets and protocols relating to the management of imaging bookings

Use of computers for various applications, organising the paperwork for all admissions and discharges.

Supporting the filing of the nursing and medical notes, reports and making sure care plans are in good order.

Completing staff weekly absence returns, monitoring staff sickness and arranging reviews as required, updating annual leave requests

Ensuring weekly and monthly health and safety checklists are completed, risk assessments are up to date

Checking , amending rotas accurately and regularly to enable the Nurse Manager to close the rotas for staff to sign off electronic time sheets

Answer telephones in a professional manner, provide callers with information, take messages or transfer calls to the appropriate individuals

Create, maintain and enter information onto the database

Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents

Meeting, greeting and maintaining good relationships with parents, staff, volunteers and visitors and handle their enquiries or direct them to the appropriate people to deal with their requirements

Keeping all Policy and Procedure files up to date, having a a system in place to ensure that they are read and signed

Arranging transport for children to attend off site appointments as required

Collate and prepare for archive all notes, documents and care plans of discharged children

Co-Ordinate Team Day Agendas and book facilitators as necessary, supporting staff and booking them on to training

• Raised productivity through strategic scheduling and effective time management, receiving allocation and dispatching of jobs using a field map and planning the day.
• Continual Communication via the telephone, interactions and emails to keep all customers informed
• Capturing of all information required and to understand the work carried out, closing down the work completed at the end of the day
• Flexible approach to all aspects of work and carry out any duties reasonably expected within my role and skill set

Assisting in the interviewing, appointment and training of new staff members.

Organisation of staffing at times of sickness and holidays.

Accounting on a weekly basis i.e petty cash. in addition debt collection on behalf of the practice.

Compiling, loading and amending of the doctors and nurses rotas and endsuring the online diary was up to date.

Trained Telephony to answer, screen or forward calls,providing information, taking messages or scheduling appointments.

Assisted with the implementation of policy and procedure changes.

Make all staff aware of the confidentiality Act

Hear and resolve complaints or concerns from patients, and staff

Receive payments by cash, Cheque, Credit Card, vouchers or direct debit

Issue receipts, refunds, credits or change to customers

Assist customers by providing information and resolving their complaints

Count money in cash drawers at the beginningof shiftsto ensure that amountsare correct and that there is adequate change

Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements

Create, maintain and enter information into database

Collect sand deposit money into account, disbursefunds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure that accounts are balanced.

Answer telephones and provide callers with informatio, take messages or transfer calls to appropriate individuals.

Use computers for various applications, such as database management or word processing.