Matilda Nanu

• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Handled high volume of calls daily for faster issue resolution.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Provided detailed information about products and services to potential customers.
• Monitored team's adherence to company policies, promoted a collaborative work environment.
• Streamlined responses to emails, improved response time significantly.
• Logged customer complaints accurately, expedited corrective actions effectively.
• Built rapport with clients through empathetic handling of concerns.
• Implemented new protocols for efficient complaint management.
• Guided customers through troubleshooting process with patience and clarity.
• Optimised resource allocation during peak hours, prevented long wait times for callers.
• Enhanced brand loyalty, provided excellent service at all times.
• Managed complex customer issues to successful resolution.
• Resolved pressing customer issues, ensured repeat business.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Strengthened client relationships with clear communication and problem-solving skills.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Established positive relationships with clients by going extra mile to build rapport.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Facilitated effective communication between drivers, dispatchers and customers for seamless operations.
• Ensured compliance with transport laws and regulations to maintain safety standards.
• Managed vehicle maintenance schedules to prevent unexpected breakdowns and delays.
• Collaborated with other departments to ensure smooth flow of operations across all areas of the business.
• Devised strategies that improved overall customer satisfaction levels in delivery services.
• Handled emergency situations effectively, minimising downtime and disruption to services.
• Improved fleet efficiency by implementing innovative scheduling and route planning.
• Communicated with drivers to address accurate start times, load information and route issues.
• Understood and balanced client and company priorities to achieve overall objectives.

• Managing budgets
• Maintaining statistical and financial records
• Dealing with customer queries and complaints
• Overseeing pricing and stock control
• Maximising profitability and setting/meeting sales targets
• Inventory counts, cashing- up, store opening and closing
• Ensuring compliance with health and safety legislation
• Maintained cleanliness and hygiene standards across the work area, ensuring a pleasant environment for customers and staff alike.
• Facilitated staff training, resulting in better customer service.
• Delegated tasks efficiently to maximise productivity.
• Liaised with suppliers to ensure timely deliveries.
• Managed team dynamics by implementing conflict resolution strategies.
• Implemented cost reduction measures and reduced overhead expenses.
• Led performance reviews, identified areas for improvement.
• Developed accurate sales forecasts for improved strategic planning.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Developed organisational policies for administrative oversight and internal controls.

I have cared for two children, a boy and a girl, where I have created fun learning games resulting in an engaging learning environment.

• Taught basic life skills such as personal hygiene and dressing independently.
• Administered first aid treatments when necessary, prioritising child safety at all times.
• Facilitated smooth transitions from day activities to nighttime routines, ensuring restful sleep.
• Assumed total responsibility of the home during parents' absence, demonstrating trustworthiness.
• Assisted with homework, enhancing understanding of school subjects.
• Established positive relationships with parents to ensure consistent child-rearing practices.
• Nurtured children's love for learning by incorporating educational activities into daily routines.
• Maintained a safe and healthy environment for children by adhering to hygiene standards and safety procedures.
• Enhanced communication skills with regular reading and storytelling sessions.
• Prepared nutritious meals, promoting healthy eating habits amongst children.
• Encouraged children's creativity through imaginative play leading to the development of self-expression.
• Comforted children during stressful events, ensuring emotional well-being.
• Implemented a bedtime routine effectively, resulting in peaceful nights.
• Discussed progress and behaviour with parents, regularly maintaining open lines of communication.
• Performed cleaning, washing, ironing and laundry to maintain home order.
• Prepared healthy and nutritious meals to specific dietary requirements.
• Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
• Developed strong bonds with children through compassionate verbal and physical interaction.
• Read stories and lead activities to help children build foundational learning skills.
• Monitored children at after-school program location, offering a safe place for children to play and complete homework assignments.
• Transported children to and from school in line with the set schedule. Promote children's development.
• Developed positive, trusting relationships with groups of young children.
• Transported children to and from school in line with the set schedule.
• Advised parents on how to manage disruptive or unsocial behaviours at home.
• Coordinated children's movements between school property and off-site activities.

• I have worked part-time for a Hospitality Company that services large events, like British Summer Time in Hyde Park, Reading festival, Chelsea and Twickenham stadium, Let's Rock the Metro Festival and so on
• Setting up and preparing serving pods, then providing refreshments, operating tills and card machines providing quick and efficient service for customers
• Delivered orders promptly, ensuring high levels of customer satisfaction.
• Upheld company policies strictly, fostering a compliant work environment.
• Handled difficult customers, resulting in conflict resolution.
• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Warmly greeted customers and proactively reduced wait times.
• Demonstrated proper food handling and safety standards.
• Remained flexible to cover shifts and work overtime as required.
• Offered exceptional customer service with strong product knowledge.
• Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
• Applied exceptional memory and multitasking skills to maintain optimal productivity.
• Sold and served refreshments to customers, promoting a fun atmosphere and driving revenue gains.
• Enhanced customer experience by suggesting food pairings with beverages.
• Managed end-of-night closing duties for a seamless handover to morning staff.
• Assisted in stock control, reducing waste and ensuring availability of supplies.