SHERIN PUTHIYELATH BABU
Fenham
Summary
Dedicated Customer Service Assistant at Euro Garages, skilled in optimizing customer interactions through effective transaction handling and meticulous store maintenance. Demonstrated expertise in fueling operations and a commitment to operational excellence contribute to a customer-centric service approach. Ability to thrive in dynamic environments while maintaining high standards of service quality.
Overview
14
14
years of professional experience
Work history
Customer support assistant
ASDA
Southshield, UK
05.2025 - Current
- Assisted customers in resolving queries and issues to enhance overall satisfaction.
- Coordinated with team members to streamline communication and improve service delivery.
- Managed customer feedback efficiently to identify areas for process improvement.
- Prioritised tasks according to urgency, resulting in improved workflow management.
- Resolved issues quickly, minimising downtime for customers.
- Developed strong relationship with customers for repeat business.
- Demonstrated a solid understanding of products and services; assisted customers make informed decisions.
Customer Service Assistant
Euro Garages
South Shields, Tyne and Wear
03.2023 - 12.2025
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered strictly to policies and procedures for continued company compliance.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Observed organisational values and principles to provide excellent customer experiences.
Kitchen Assistant
Raval Indian brasserie and bar
Gateshead, Tyne and Wear
12.2022 - 02.2023
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Received and unloaded new inventory for storage in stores.
- Spiced food to create fulfilling dining experiences.
Owner
DC Events and Caters
Kerala, India
01.2016 - 09.2022
- Coordinated programme projects and management of interdependencies with oversight of risks and issues.
- Managed customer and supplier relationships, building trust and confidence through open dialogue.
- Identified, assessed and planned programmes, managing dependencies and interfaces between projects.
Customer Service Assistant
PSB Traders(Grocery warehouse)
Kerala, India
03.2012 - 04.2016
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Diploma of Higher Education - Catering Management
Kerala Vocational Training Center
Trissur, Kerala 06.2011 - 6 2012
A-Levels - Humanities
GHSS
Kodugallur, Kerala, India 03.2009 - 3 2011
GCSEs -
St.Anne's High School
Kodugallur, Kerala, India 03.2008 - 3 2009
Skills
- Data entry
- Coreldraw
- Customer relations
- Till counting
- Team Worker
- Time Management
- Customer relationship management
- Task prioritisation methods
- Multitasking efficiency
- Time management mastery
- Knowledge of gdpr regulations
- Professional phone etiquette
- Social media navigation
- Clear communication
- Cash handling
- Customer Service
- Product knowledge
- Product demonstrations
- Point of Sale (POS) system
Reference
- Sogy Joseph
Manager
Euro Garages, Simonside,Southshield
Email:simonside@esso.eurogarages.com
Contact no:+44 7886255051
- Santhwana George
Registered Nurse
RVI Hospital,Newcastle upon tyne
Email:santhwana.george@nhs.net
Contact no:+44 7432399832
Languages
English
Elementary
A2
Timeline
Customer support assistant
ASDA
05.2025 - Current
Customer Service Assistant
Euro Garages
03.2023 - 12.2025
Kitchen Assistant
Raval Indian brasserie and bar
12.2022 - 02.2023
Owner
DC Events and Caters
01.2016 - 09.2022
Customer Service Assistant
PSB Traders(Grocery warehouse)
03.2012 - 04.2016
Diploma of Higher Education - Catering Management
Kerala Vocational Training Center
06.2011 - 6 2012
A-Levels - Humanities
GHSS
03.2009 - 3 2011
GCSEs -
St.Anne's High School
03.2008 - 3 2009